Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katia Pena Lopez

Rowland Heights,Ca

Summary

Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bibi’s Salon
01.2021 - Current
  • Perform Cosmetic Procedures
  • Maintaning working area clean and santizing salon instruments
  • Educate clients about home hair routine and recommend hair prodcuts
  • Maintain a strong client base and ensure client satisfaction

24 Hour Fitness
01.2021 - Current
  • Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources
  • Ensure gym equipment is organized and in proper place
  • Promote special offers to new and exsisting clients

Key Accounts Coordinator

Talley Inc
12.2019 - 09.2020
  • Oversaw sales process and facilitated order fulfillment
  • Supported account executives
  • Performed product demonstrations
  • Worked closely with assigned clients

Co-Manager/ Assistant Manager

04.2019 - 12.2019
  • Created visuals, Maintained Inventory
  • Lead conference calls, Completed weekly paperwork
  • Traveled to other stores to improve layouts and sales

Assistant Manager

Charlotte Russe, Gilroy Premium
07.2018 - 04.2019
  • Closed due to Bankruptcy)
  • Executed Visuals
  • Maintained Inventory
  • Created weekly schedule, Coached/ trained staff employees

Assistant Manager, Acting Store Manager

Aeropostale, Gilroy Premium Outlets, Keyholder
06.2013 - 11.2018
  • Conducted interviews, Coached/ trained new hires
  • Organized weekly schedule
  • Oversaw team members to ensure

Education

De Anza

Psychology

Los Angeles Pacific University

Cosmetology License -

Paul Mitchell The School
01.2022

Skills

  • Retail Management
  • Critical Thinking
  • Great people skills
  • Strong phone etiquette
  • Time management skills
  • Delegating
  • Communication
  • Fast learner
  • Account Coordination
  • Punctual
  • Clerical Support
  • Microsoft word

Certification

  • Licensed Cosmetologist
  • City Of Angels Hair Extensions

Timeline

Bibi’s Salon
01.2021 - Current

24 Hour Fitness
01.2021 - Current

Key Accounts Coordinator

Talley Inc
12.2019 - 09.2020

Co-Manager/ Assistant Manager

04.2019 - 12.2019

Assistant Manager

Charlotte Russe, Gilroy Premium
07.2018 - 04.2019

Assistant Manager, Acting Store Manager

Aeropostale, Gilroy Premium Outlets, Keyholder
06.2013 - 11.2018

De Anza

Psychology

Los Angeles Pacific University

Cosmetology License -

Paul Mitchell The School
Katia Pena Lopez