KATIA SALAZAR
Phoenix,AZ
Summary
Compassionate healthcare professional skilled in patient engagement and problem resolution in fast-paced settings. Adept in scheduling, communication, and multitasking, consistently delivering exceptional service. Ready to leverage experience and enthusiasm in a role focused on enhancing patient experiences and support.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Care Coordinator
Barrow Brain and Spine
Phoenix, USA
01.2026 - Current
- Chart Prepping, Referrals, Scheduling Appointments.
- Deliver exceptional customer service by addressing patient questions and resolving concerns promptly.
- Prioritized and managed multiple tasks in fast-paced environment, consistently meeting deadlines.
- Build strong positive relationships with patients and providers.
- Handled high call volumes, delivering professional and compassionate service to enhance patient experience.
Patient Service Specialist
Barrow Brain and Spine
Phoenix, USA
03.2025 - 01.2026
- Greeted patients and provided friendly, professional costumer service in a fast-paced health care environment.
- Answered high volumes of inbound phone calls and redirected to appropriate departments to ensure timely assistance.
- Resolved patient concerns and escalated complex issues.
- Delivered compassionate service to create a positive patient experience.
- Ensured compliance with HIPPA and organizational policies.
- Collected copay and past due balances to maintain accurate financial records and support revenue flow.
Line Server/Head Cashier
Pita Bistro
Phoenix, USA
02.2020 - 03.2025
- Ensuring that customers are satisfied with their dining experience by providing the customers, answering questions and providing help and support when needed.
- Responsible for handling customer transactions, handling payments, informing customers of pricing.
- Gave patrons receipts and change after processing cash payments.
- Satisfied guests with prompt assistance and friendly service.
Receptionist
Days Inn Hotel
Phoenix, USA
09.2018 - 02.2019
- Greeted and assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Managed phone inquiries, providing accurate information about hotel services and local attractions.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Provided administrative support to various departments, including document preparation and data entry.
Education
High School Diploma -
Smart Schools
Mesa, AZSkills
- Customer support
- Documentation
- Attention to detail
- Multi-task
- Organization
- Problem solving
- Strong communication
- Bilingual
- Team collaboration
- Adaptability
- Fast learner
LANGUAGES
Spanish
English
Timeline
Care Coordinator
Barrow Brain and Spine
01.2026 - Current
Patient Service Specialist
Barrow Brain and Spine
03.2025 - 01.2026
Line Server/Head Cashier
Pita Bistro
02.2020 - 03.2025
Receptionist
Days Inn Hotel
09.2018 - 02.2019
High School Diploma -
Smart Schools