YOANA BRAVO
Miami
Summary
Healthcare service professional with a proven track record of enhancing patient communication and resolving complex issues. Expertise in managing patient inquiries, collaborating with medical teams, and delivering exceptional service. Committed to fostering teamwork and adaptability while consistently achieving outstanding results in high-pressure environments. Recognized for strong empathy, active listening, and effective conflict resolution skills that contribute to a positive patient experience.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Sonexus Health
Remote
04.2025 - 12.2025
- Coordinated patient prescriptions to ensure timely and effective service delivery.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Facilitated communication between healthcare providers and patients to enhance understanding of treatment options.
- Implemented process improvements to streamline referral management and reduce wait times.
- Developed educational materials for patients, improving engagement and adherence to care protocols.
Bilingual Customer Service Representative
Massachusetts Health Connector
05.2024 - 03.2025
Member Advocate
CenterWell Pharmacy
05.2023 - 05.2024
Call Center Representative
OneSupport
06.2022 - 05.2023
Call Center Representative
Continuum Global Solutions
10.2021 - 06.2022
Server
North Italia
Miami, FL, USA
02.2021 - 10.2021
Customer Service Associate
Winn Dixie
Miami, FL, USA
12.2018 - 06.2020
Education
High school diploma -
Miami Killian Senior High School
Miami, FL06.2020
Skills
- Customer service
- Medical billing
- Data collection
- Customer support
- Claim research
- ICD-10
- Bilingual
- Typing speed
- Typing
- Data entry
- Communication skills
- Call center
- Technical support
- Windows
- Spanish
- Hospitality
- Mac OS
- Care plans
- HIPAA
- Help desk
- Food service
- POS
- Microsoft Office
- Organizational skills
- Critical thinking
- Empathy
- Analytical skills
- Attention to detail
- Multitasking
- Salesforce
- Data analysis
- Customer engagement
- Quality assurance
- User training
- Process improvement
- Problem resolution
Languages
English
Spanish
Interests
- Hiking
- Photographing nature
- Enjoying the environment
- Attending EDM music festivals
- Dancing
Timeline
Care Coordinator
Sonexus Health
04.2025 - 12.2025
Bilingual Customer Service Representative
Massachusetts Health Connector
05.2024 - 03.2025
Member Advocate
CenterWell Pharmacy
05.2023 - 05.2024
Call Center Representative
OneSupport
06.2022 - 05.2023
Call Center Representative
Continuum Global Solutions
10.2021 - 06.2022
Server
North Italia
02.2021 - 10.2021
Customer Service Associate
Winn Dixie
12.2018 - 06.2020
High school diploma -
Miami Killian Senior High School