Karen Beco
Peabody,MA
Summary
Results-driven Bilingual Healthcare Coordinator & Customer Support Specialist with over 6 years of experience in caregiving, client relations, and remote team coordination. Skilled in scheduling, problem-solving, and delivering outstanding customer service in both healthcare and customer-facing industries. Recognized as proactive, reliable, and adaptable in fast-paced environments. Fluent in English & Spanish.
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Care Coordinator
NeighborGood Care
Peabody, USA
01.2024 - Current
- Provide 24/7 remote and onsite support to clients, families, and caregivers.
- Manage complex caregiver schedules, optimizing coverage and reducing staffing gaps.
- Resolve client and staff issues quickly and empathetically, maintaining high satisfaction.
- Train and support new caregivers in AxisCare and care protocols.
CNA
NeighborGood care
Marblehead, Massachusetts
09.2021 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in patient environments and shared spaces.
Home Caregiver
Massachusetts, USA
01.2019 - 01.2024
- Delivered compassionate care for elderly clients with Alzheimer’s, Parkinson’s, and hospice needs.
- Built long-term, trusted relationships with families.
- Monitored health, assisted with medications, mobility, and daily living activities.
- Recognized for reliability, patience, and dedication.
Customer Support Associate
Marshall Warehouse (TJ Maxx/Marshalls)
Peabody, USA
01.2018 - 01.2019
- Assisted with customer inquiries and product organization in a fast-paced retail environment.
- Maintained efficient inventory flow and supported frontline operations.
- Recognized by supervisors for teamwork and dependability.
Bartender & Waitress
Punta Cana, Dominican Republic
01.2016 - 01.2018
- Served international guests in high-volume hospitality settings.
- Strengthened communication skills, multitasking, and customer satisfaction.
Education
Business Administration - Healthcare Management
Home Health Aid - HHA
International Health Care Training
05.2019 - 05.2019
Escuela comunitaria mauricio Báez
Punta Cana, Dominican RepublicCertified Nursing Assistant (CNA) -
MassachusettsSkills
- Remote Client Support
- Healthcare Coordination
- Patient Support
- Scheduling
- Calendar Management
- Virtual Assistance
- Administrative Tasks
- Customer Service Excellence
- Bilingual Communication
- Team Leadership
- Training
- Problem-Solving
- Conflict Resolution
- Microsoft Office
- Google Workspace
- AxisCare
- EMR systems
- CPR certification
- client assessment
- safety protocols
- remote support
- caregiver training
- schedule optimization
- customer service
- interpersonal communication
- problem solving
- team collaboration
- conflict resolution
- Public safety awareness
References
Available upon request.
Open To Remote
True
Timeline
Care Coordinator
NeighborGood Care
01.2024 - Current
CNA
NeighborGood care
09.2021 - Current
Home Health Aid - HHA
International Health Care Training
05.2019 - 05.2019
Home Caregiver
01.2019 - 01.2024
Customer Support Associate
Marshall Warehouse (TJ Maxx/Marshalls)
01.2018 - 01.2019
Bartender & Waitress
01.2016 - 01.2018
Business Administration - Healthcare Management
Escuela comunitaria mauricio Báez