Katia Talavera Estrada
Park Regency Resort
Park City,UT
2
Languages
4
years of professional experience
Friendly and approachable with keen ability to make guests feel welcomed and valued. Possesses strong organizational skills, handling customer service inquiries and concerns. Utilizes effective communication and problem-solving skills to enhance team performance.
Work History
Food Service Leader
2 Years 11 Months- Supervised daily operations to ensure high-quality food preparation and service standards.
- Trained new staff on food safety protocols and customer service techniques.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Provided ongoing coaching and mentoring to newer staff members, helping them develop their skills in food preparation and service techniques.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
Front Desk Associate
3 Years 7 Months- Managed guest check-ins and check-outs, ensuring smooth arrival and departure experiences.
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Provided information on resort amenities, local attractions, and services to enhance guest satisfaction.
- Resolved guest concerns promptly, maintaining high levels of customer loyalty and retention.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Cybersecurity
- Honor Roll [Fall, 2024]
- Honor Roll [Winter, 2025]
- Honor Roll [Spring, 2025]
- Honor Roll [Summer, 2025]
- Honor Roll [Fall, 2025]
- Honor Roll [Spring, 2026]
- 4.0 GPA
High School Diploma
Skills
Food safety
Food preparation techniques
Cash handling
POS system operation
Food preparation
Customer service
Team-oriented
Problem-solving
Strong work ethic
Team oriented
Quick learner
Fast-paced environment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Leader
Chipotle Restaurant
09.2023 - CurrentRead More
Front Desk Associate
Park Regency Resort
01.2023 - CurrentRead More
Southern New Hampshire University
Bachelor of Science from Cybersecurity
Read More
Park City High School
High School Diploma
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