Katia Torres

Greet patients
Register and schedule patients using EPIC

Check-in patients while providing excellent C-I-CARE
Manage high call volume
Scrub doctors' schedules and verify insurance eligibility prior to appointment date

Knowledge of accepted insurance plans

Resolve patient complaints promptly and escalate when needed
In basket management
Referral scheduling

Train new staff on PSR workflows

• Greeted, registered, and checked-in patients
• Collected and verified patient insurance information and any copay or deductible amount due
• Ensured referral and prior authorization were obtained prior to scheduling
• Scheduled, canceled, and rescheduled appointments
• Asked exam screening questions and patient medical history when scheduling appointments
• Answered a high volume of calls
• Fulfilled medical records requests following HIPAA compliant policies and procedures

• Received incoming calls from the Covid-19 vaccine hotline
• Collected all pertinent patient information to schedule appointments for Covid-19 vaccines
• Through a case management approach, contacted patients by phone or in writing to follow-up and remind, confirm, cancel or reschedule appointments
• Assisted in providing free health screenings for underrepresented communities
• Assisted with community outreach by making outbound calls to connect community members to available food, housing, and financial resources

• Greeted customers and provided customer service as needed
• Operated cash register
• Collected payment by cash, check, credit card, or vouchers
• Answered customers' inquiries and complaints in a courteous and efficient manner
• Maintained knowledge of current sales, promotions, and policies regarding payments, refunds, and exchanges