Katia Valencia
Glendale,CA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent goals. Known for reliability and uphold a positive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Center For Rheumatology
Los Angeles, CA
08.2023 - 12.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. (via phone call, email and patient portal)
- Responsible to document all phone call conversations including any patient questions
- Registered patients and completed associated paperwork for accurate records.
- Used Trimed to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Authorizing prescriptions
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments.
- Assisted coworkers and staff members with special tasks on daily basis.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Administrative Assistant / MA
Dr. Hart Cohen / Neurology
11.2018 - 07.2023
- Answering multiline phone system
- Responsible to document all phone call conversations including any patient questions
- Leaving patient detailed messages/emails with instruction on next steps of their care
- Organizing paper charts and filing
- Obtaining and sending medical records
- Scheduled appointments and reminding patient appointments
- Verified procedure codes and obtaining medicine pre certifications
- Authorizing prescriptions
- Enrolling patients to new patient assistance programs (Specialty medications)
- Arrange infusions, MRI, CT, Ultrasound, EEG, EMG, Sleep study, Surgery's, Nerve blocks, Acupuncture, physical therapy, Labs, Nursing
Medical Assistant
Health Link Medical Center / Regenexx
Los Angeles, CA
07.2018 - 10.2018
- Responsible for providing critical administrative support to ensure the efficient operation of the front desk
- Answered multiline phone system
- Scheduled appointments
- Verified insurance policies
- Collected and totaled copayments
- Maintained organized patient files
- Measured vitals from patients as well as prepped them for procedures
- Performed phlebotomy on 15-20 patients per day
- Collected and labeled specimen and completed requisition forms
- Assisted the Doctor in procedures
Education
Medical Assistant Perfect Attendance - BLS/CPR Certified, HIPAA/OSHA Certified, Phlebotomy Card
American Career College
Los Angeles, CAHigh School Diploma - undefined
West Adams High School
Los Angeles, CA01.2016
Skills
- Electronic health record management
- Medical Billing & Coding
- Check-in/out Patients
- Scheduling for MR, CT, PET
- Customer service
- Strong problem solver
- Appointment scheduling
- Documentation and reporting
Languages
English
Spanish
Timeline
Administrative Assistant
Center For Rheumatology
08.2023 - 12.2025
Medical Administrative Assistant / MA
Dr. Hart Cohen / Neurology
11.2018 - 07.2023
Medical Assistant
Health Link Medical Center / Regenexx
07.2018 - 10.2018
High School Diploma - undefined
West Adams High School
Medical Assistant Perfect Attendance - BLS/CPR Certified, HIPAA/OSHA Certified, Phlebotomy Card
American Career College