Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Ackley

Mecosta

Summary

Knowledgeable go-getter with extensive experience in analyzing and processing claims accurately and efficiently. Proven track record in resolving complex claims and ensuring compliance with industry standards. Demonstrated ability in utilizing analytical skills and attention to detail to support team goals and improve operational processes.

Overview

4
4
years of professional experience

Work History

Warranty Registration & Claims Analyst

Bandit Industries, Inc
09.2023 - Current
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Claims Customer Service

Farmers Insurance Group
01.2021 - 06.2024
  • Assisted clients in filing claims and navigating the claim settlement process, ensuring a smooth experience during difficult times.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Managed high-volume phone calls, providing excellent customer service to clients and colleagues.
  • Answered incoming calls professionally using proper phone etiquette which helped maintain a positive image for the company''s brand reputation.

Education

Bachelor of Science - Management of Human Resources

Bellevue University
Bellevue, NE
06-2023

High School Diploma -

Morley Stanwood High School
Morley, MI
06-2013

Skills

  • Claims
  • Claims analysis
  • Interpersonal and written communication
  • Policy interpretation
  • Proficient in Microsoft Office
  • Customer service and support
  • Critical thinking
  • Computer skills
  • Active listening
  • Team collaboration
  • File and record management
  • Problem-solving

Timeline

Warranty Registration & Claims Analyst

Bandit Industries, Inc
09.2023 - Current

Claims Customer Service

Farmers Insurance Group
01.2021 - 06.2024

Bachelor of Science - Management of Human Resources

Bellevue University

High School Diploma -

Morley Stanwood High School

Similar Profiles

CREATE PROFILE
Katie Ackley