Katie Altstatt
Boerne,TX
Summary
Versatile Unit Training Manager recognized for developing and carrying out training programs for over 450 military personnel. Successful in devising effective training programs and overseeing implementation. Strengths include conducting orientation sessions and monitoring training programs.
Overview
9
9
years of professional experience
Work History
Unit Training Manager
United States Air Force, Reserve
02.2021 - Current
- Provides training support assistance to both internal and external personnel
- Performs work of considerable difficulty and responsibility along special technical lines in educational programs
- Assists the organization with the development of training programs
- Coordinates with appropriate offices for the processing of associated actions
- Maintains academic accountability of students
- Routinely provides briefings to assigned programs
- Tracks personnel, manpower, and training transactions, maintains documentation through the squadron and provides status reports to management.
Service Delivery Team Leader
TrueSource
05.2019 - Current
- Led a team of 6 employees to complete day-to-day tasks
- Answered client escalations and provided resolution
- Conducted training for team members, setting strategy and monitoring progress towards goals
- Provided customer service phone support relating to Facilities Services operations
- Tracked and assisted in resolution of customer issues through follow-up conversations with affiliates and customers
- Worked with identified affiliates to ensure work is completed timely and within customer expectations
- Documented calls and issued/updated work orders as necessary
- Interacted with other departments and teams to ensure services are met
- Promoted professionalism, positive corporate image, and enthusiasm when dealing with customers and affiliates
- Worked effectively in a team environment, communicated with other employees, developed computer skills, and promoted a positive work ethic
- Prioritized work to meet or exceed established performance standards
- Other duties assigned by Supervisor or Senior Leadership.
Ordnance Handler
United States Air Force, Reserve
07.2016 - 02.2021
- Received, stored, transported, and secured munitions items
- Scheduled all munitions build ups
- Tracked movements of munitions in Combat Ammunitions System to maintain 100% accountability of assets
- Processed/reprocessed countermeasures/pyrotechnics
- Prepared munitions for flight and delivered assets to aircraft according to regulations/standards munitions inspections
- Coordinated with personnel to maintain, assemble, pre-load, process, and test munitions systems
- Maintained accurate and reliable records regarding storage, issue, turn-in, and inspection of all assets
- Worked with a high level of attention to detail and extreme care.
Medical Group Call Center Receptionist
Hill Country Memorial
02.2018 - 11.2018
- Answered 500+ phone calls daily
- Scheduled New Patients, Post-Op and Follow Up appointments
- Verified insurance, Medicare, Medicaid, BCBS, Humana
- Provided friendly and helpful customer service over the phone.
Certified Nursing Assistant
Nurses Etc.
12.2016 - 01.2018
- Implemented total patient care as part of a nursing team covering up to 28 high acuity patients per shift
- Communicated with other departments, nursing staff, and Doctors
- Entered Written Doctors Orders into computer
- Charted patient information using both Essentris and paper charts.
Unit Secretary, Patient Care Assistant
Methodist Children's Hospital
10.2015 - 11.2016
- Ordered Formula and Office Supplies and maintained inventory on a weekly basis
- Managed multi-system phones, more than 50 calls per day, paging, transferring calls
- Worked and communicated with other departments of the hospital to accomplish patient-oriented goals
- Obtained and charted vital signs for up to 30 patients, updated EMR, inputting physician orders.
Office/Billing Assistant, Secretary
Ramsey Resources
03.2015 - 04.2016
- Medical Billing and Coding for 7 assisted living residences, 25-30 patients per facility
- Verified Medicare, Medicaid, and other Private Insurance coverage and benefits, referrals
- Transcribed voice recordings into word documents, averaging 50 office notes per day
- Clerical duties such as answering phones, filing, scanning, faxing, mailing.
Education
Associate of Applied Science - Education And Training
Community College of The Air Force
Montgomery, AL09.2021
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL06.2017
Skills
- Proficient in Microsoft Office 2010
- Curriculum Design
- Organizational Development
- Written and oral communication
- Training Manual Creation
- Course design
- Project Management
- Supply Control
Military Experience
- United States Air Force, Reserve, Unit Training Manager, 3F071
- United States Air Force, Reserve, Ordnance Handler, 2W051
Timeline
Unit Training Manager
United States Air Force, Reserve
02.2021 - Current
Service Delivery Team Leader
TrueSource
05.2019 - Current
Medical Group Call Center Receptionist
Hill Country Memorial
02.2018 - 11.2018
Certified Nursing Assistant
Nurses Etc.
12.2016 - 01.2018
Ordnance Handler
United States Air Force, Reserve
07.2016 - 02.2021
Unit Secretary, Patient Care Assistant
Methodist Children's Hospital
10.2015 - 11.2016
Office/Billing Assistant, Secretary
Ramsey Resources
03.2015 - 04.2016
Associate of Applied Science - Education And Training
Community College of The Air Force
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
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