Summary
Overview
Work History
Education
Skills
Training
Involvement
Timeline
Generic

Katie A. Osborn

Mantua

Summary

Seasoned Insurance Special Investigator and Criminal Detective with background in conducting comprehensive investigations in fraud, insurance claims, and criminal cases. Possess strong analytical skills and critical thinking abilities that contribute to thorough case assessments. Have demonstrated capability in gathering evidence, interviewing witnesses, working collaboratively with cross-functional teams for case resolution and providing protection. Past roles have shown significant impact on reducing fraudulent activities, criminal misconduct, risk and threat assessment and enhancing operational efficiency.

Overview

19
19
years of professional experience

Work History

Commercial Lines Special Investigator

Progressive
04.2022 - Current
  • Investigating commercial lines claims, including complex coverage issues, suspect injury claims, policy investigations, fire and theft claims, potential staged/caused losses, and suspect physical damage.
  • Investigate claims to determine if the findings are consistent with the reported facts of loss.
  • Handling claims investigations across multiple states.
  • Ensuring compliance is completed for each state's regulations.
  • Raise fraud awareness through daily interactions with claims partners, and through team and individual collaborations.
  • Collaborate with industry personnel, such as NICB, law enforcement, fire departments, surveillance providers, vendors, outside counsel, and other carriers.
  • Follow regulations and guidelines to secure all available evidence through in-person field canvassing, securing recorded statements with material parties, securing police and fire reports, conducting or managing surveillance to assess viability, risk, and threat, and managing vendor reports.
  • Onboard new investigators and provide mentorship through hands-on learning.

Officer / Detective

Newton Falls Police Department
Newton Falls
07.2017 - Current
  • Responsible for enforcing the laws and ordinances of the State of Ohio, County of Trumbull, City of Newton Falls, Ohio.
  • Responsible for ongoing investigations and prosecution of all sexually based offenses, crimes against children, and all specialized cases as assigned.
  • Provide threat and protective strategies and actions aimed at preventing harm, loss, or damage to individuals, property, or information throughout an investigation.
  • Implemented risk management strategies to mitigate potential threats.
  • Ensured the security and confidentiality of sensitive information.
  • Led training and development programs to enhance team skills and performance.

Fire and Theft Representative

Progressive
04.2019 - 04.2022
  • Completes thorough, recorded statements of all potential claiming parties and material parties.
  • Utilize appropriate tools including, informational resources and public records to verify information.
  • Demonstrates knowledge of coverage issues, state-specific legal/compliance, property damage, and medical coverages.
  • Consults with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialists.
  • Conducts residential, loss, and/or recovery scene investigations when appropriate.
  • Recognizes method of entry, method of theft, fire patterns, incendiary possibilities, property condition, and potential subrogation opportunities.
  • Oversee vehicle inspections most commonly for fire, theft recovery losses, and vandalism damage. Also, ensure that all damage is consistent with the report of loss, and verify all timelines.
  • Determines if the attributes of a claim require referral to Special Investigation Unit (SIU) or consultation with an outside forensic expert and/or legal review.
  • Works with SIU regarding the regulatory reporting of suspect claims.
  • Manages rental and determines whether a vehicle should be declared a total loss. If repairable, guides the vehicle through the repair process. If there is a total loss, gather the appropriate title documents, negotiate and settle the total loss, and oversee the salvage process.
  • Proactively communicating, settling, and fulfilling expectations with customers.
  • Issuing payments, and reviewing requests for supplemental repair orders.

Desktop Investigator

Progressive Insurance
08.2017 - 04.2019
  • Developed strategies for gathering additional evidence or intelligence related to claims.
  • Assists the claims handler through proactive and file owner-generated SIU referrals by objectively reviewing all aspects of the claim.
  • Initiates investigations by gathering facts, evidence, and statements from all material parties, and establishes investigative plans.
  • Review and compile results from data, informational resources, investigative tools, including databases, public records, and vendors, to verify information and/or identify investigative leads within all company, state, and federal requirements.
  • Demonstrates knowledge of coverage issues, state-specific legal/compliance, property damage, and medical coverages.
  • Assigns, coordinates, and works collaboratively with multiple departments and management within the company.
  • Completes required reporting to law enforcement and/or regulatory authorities.
  • Acts as a subject matter expert on lower-risk, premeditated, opportunistic, and single-claim fraud, with the ability to communicate directly and competently with Claims Management, Law Enforcement, and the Department of Insurance regarding investigative strategies, conclusions, and resolution recommendations on investigations.

Estimator

Progressive
08.2016 - 08.2017
  • Accurately and timely inspects damaged vehicles, writes estimates, documents claim-related information appropriately, and makes decisions consistent with claims standards and local laws.
  • Identifies related and unrelated damage, including prior damage.
  • Makes total loss determinations and establishes total loss evaluations.
  • Proactively provides customers with current information about their vehicle's repairs.
  • Sets clear and accurate expectations regarding repair duration, estimate details, repair outcomes, and financial obligations.
  • Answers inbound calls and responds in a timely manner to voicemail messages.

Centralized Customer Service Claims Adjuster-Senior Claims Adjuster

Progressive
02.2016 - 08.2016
  • Resolve claims in an accurate and timely manner.
  • Conduct recorded interviews with Insured, Claimant, Guess Passengers, and potential Witnesses.
  • Investigate, finalize, and communicate sometimes-difficult liability decisions.
  • Conduct coverage investigations to determine applicable coverage.
  • Guide customers through the repair process.
  • Review damage photos to determine and verify Facts of Loss.
  • Support the Claim’s Tactical Priorities by identifying and referring potentially fraudulent claims to the SIU Department.

JFS Assigned Sexual Assault Investigator/Criminal Investigator

Geauga County Job and Family Services/Geauga County Prosecutor’s Office
02.2015 - 02.2016
  • Responsible for ongoing investigations and prosecution of all sexually based offenses against juveniles, crimes perpetrated against children, sexually based internet crimes, crimes perpetrated against the developmentally disabled, and crimes targeting the elderly.
  • Responsible for ongoing investigations through interviewing and locating victims, witnesses, and alleged suspects, and the collection of all documentation from joint law enforcement investigations, social services, and medical facilities.
  • Create and maintain an official incident report.
  • Draft search warrants, obtain judges' signatures, and serve search warrants.
  • Secure, investigate crime scenes, collect, preserve, and handle physical evidence and property.
  • Preserve and document the crime scene using a variety of technical equipment, techniques, and procedures.
  • Law review for the purpose of filing charges or indictments.
  • Conduct arrests, question suspects, transport suspects and/or persons with outstanding arrest warrants to jail facilities, process prisoners into jail, and prepare incident reports.
  • Testify in Grand Jury, Testify in Court; Felony, Misdemeanor, Juvenile and Domestic.

Task Force Officer

United States Marshal’s Service
08.2008 - 10.2015
  • Northern Ohio Violent Fugitive Task Force Officer
  • Responsible for investigating and tracking the whereabouts of fugitive felons throughout the United States and its territories.
  • Design and oversee complex warrant apprehension details, conduct advanced surveillance to assess potential risks and vulnerabilities, and work with federal, local, and additional task force agents to monitor and mitigate physical threats during details.
  • Conduct complex fugitive investigations.
  • Coordinate warrant apprehension sweeps and sex offender verification sweeps.
  • Assist in Federal Prosecution of Sex Offender Registration Violations.
  • Provide protection to inmates and detainees.
  • Generated and maintained the master copy of all active warrants.
  • Collaborate with authorities at the federal, state, and local levels to establish effective partnerships.
  • Maintain close working relationships with other law enforcement agencies on fugitive matters across local and global contexts.
  • Provide assistance, expertise, and training to agencies at the federal, state, local, and international levels on tracking and apprehending fugitives.
  • Working knowledge of electronic and cellular tracking methods.
  • Working knowledge of federal computer databases.
  • Respond to homeland security crises and national emergencies.
  • Respond to United States Immigration and Customs Enforcement emergencies.

Secret Service Officer

Portage County Prosecutor’s Office
10.2006 - 02.2015
  • Responsible for ongoing investigations and prosecution of all sexually based offenses, crimes perpetrated against children, sexually based internet crimes, crimes perpetrated against the developmentally disabled, crimes targeting the elderly, and homicide investigations.
  • Case file review of: police reports, victim, witness, and suspect statements, case details, Child Advocacy Center SANE exam, forensic interviews, and medical records.
  • Responsible for ongoing investigations through interviewing and locating victims, witnesses, and alleged suspects, and the collection of all documentation from law enforcement, social services, and medical facilities.
  • Trial preparation of all victims, witnesses, law enforcement, and medical staff.
  • Assisting with the drafting of indictments and completing motions to compel discovery.
  • Law review for the purpose of preparing for trial, Grand Jury, court testimony, and witness preparation.
  • Preparing and serving subpoenas.
  • Assists the Portage County Sheriff’s Office in the tracking and prosecution of registered sex offenders.
  • Coordinating and facilitating the Grand Jury of SVU cases.
  • Participate in a multidisciplinary team regarding child abuse and neglect.

Education

Communications

Ohio University
01.2000

Some College (No Degree) - Justice Studies

Kent State University
Kent, Ohio

Bachelors of Science - Human Development and Family Studies

Kent State University

Certification in Non-profit/Human Service Management -

Kent State University

Skills

  • Negations
  • Make quick decisions while staying calm in stressful situations
  • Work independently
  • Prioritize tasks to maintain efficiency
  • Set and accomplish goals
  • Complete tasks as requested by superiors
  • Claims management
  • Evidence collection
  • Regulatory compliance
  • Analyse data
  • Conduct Surveillance virtually and in the field
  • Interviewing techniques
  • Risk assessment
  • Customer engagement
  • Team collaboration
  • Conflict resolution
  • Mentoring new investigators
  • Field investigation
  • Networking with law enforcement
  • Investigative reporting
  • Witness protection

Training

  • Field File Ownership
  • SIU Onboarding / Continued Education
  • Photo Estimate Onboarding / PE 1
  • Adjuster Academy
  • Leads Certified
  • Computerized Voice Stress Analysis
  • Multi-jurisdictional Counter Drug Task Force Training
  • Reed Interrogation and Investigation- Basic and Advanced
  • Ohio Bureau of Criminal Investigation- Clandestine Drug Laboratory Safety and Awareness
  • Crisis Intervention Training- CIT Officer – Portage County and Geauga County
  • Forensic Interviewer Training- Beyond the Silence 1 and 2
  • Forensic Interviewing of Children 5 day Curriculum-The Childhood Trust in Cincinnati, Ohio
  • Domestic Violence Specialist Training-Safer Futures
  • Ohio Child Welfare Training
  • Tactical Defense Training- VIP/Dignitary Protection Advanced Course
  • Ohio Peace Officer Training Academy Continued Education

Involvement

  • OH/WV Diversity and Inclusion- Ambassador
  • Progressive DRG – Milnet, Parent Connect
  • Emergency Response Team-Progressive
  • SART-Geauga 2015-2016
  • Lets Talk-Sexting, School Presentations/Evening Prevention Facilitator
  • Ohio Prosecuting Attorney Associate
  • Association of International Fugitive Investigators
  • Pinwheels for Prevention Campaign
  • Portage County Corrections Review Board 2015
  • Portage County Multidisciplinary Team 2008-2015
  • Human Service Management Student Association- American Humanics Affiliate
  • American Humanics Student Representative- Kent State University- Fall 2002-Spring 2003
  • Gold Key International Honor Society
  • Kappa Omicron Nu National Honor Society
  • Kent Council on Family Relations-National Council on Family Relations
  • South Point-Cleveland Clinic Volunteer
  • Crestwood Intermediate Parent Teach Organization Vice President
  • Crestwood Youth 4-6 Girls Basketball Coach

Timeline

Commercial Lines Special Investigator

Progressive
04.2022 - Current

Fire and Theft Representative

Progressive
04.2019 - 04.2022

Desktop Investigator

Progressive Insurance
08.2017 - 04.2019

Officer / Detective

Newton Falls Police Department
07.2017 - Current

Estimator

Progressive
08.2016 - 08.2017

Centralized Customer Service Claims Adjuster-Senior Claims Adjuster

Progressive
02.2016 - 08.2016

JFS Assigned Sexual Assault Investigator/Criminal Investigator

Geauga County Job and Family Services/Geauga County Prosecutor’s Office
02.2015 - 02.2016

Task Force Officer

United States Marshal’s Service
08.2008 - 10.2015

Secret Service Officer

Portage County Prosecutor’s Office
10.2006 - 02.2015

Communications

Ohio University

Some College (No Degree) - Justice Studies

Kent State University

Bachelors of Science - Human Development and Family Studies

Kent State University

Certification in Non-profit/Human Service Management -

Kent State University

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Katie A. Osborn