Katie Austin
Union,SC
Summary
Dynamic Patient Access Representative at Union Medical Center for Pediatrics, skilled in IEP preparation and patient advocacy. Successfully managed referrals and collaborated with multidisciplinary teams to enhance service delivery. Recognized for exceptional customer service and problem-solving abilities, ensuring seamless access to care for children and their families while maintaining strict confidentiality.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Union Medical Center for Pediatrics
Union, SC
03.2022 - Current
- Work closely with children and their parents or guardians.
- Work closely with DSS.
- Handle all referrals for specialty practices, including developmental pediatrics, and early interventionists.
- Prepare IEP referral letters and 504 referrals.
- Manage ADHD screening forms.
- Prepare homebound forms.
- Prepare school-administered medication forms.
- Work with school district physical and occupational therapists to prepare referral forms for school-based therapy.
- Attend out-of-office events, such as Kidsfest.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
Education
Associate of Arts - Education
University of South Carolina Union
Union, SC05-2025
Skills
- Child development
- IEP preparation
- Patient advocacy
- Data management
- Customer service
- Public speaking
- Problem solving
- Team collaboration
References
References available upon request.
Timeline
Patient Access Representative
Union Medical Center for Pediatrics
03.2022 - Current
Associate of Arts - Education
University of South Carolina Union
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