Summary
Overview
Work History
Skills
Timeline
Generic

Katie Barrett

Carl Junction,MO

Summary

I possess strong communication, organizational, and relationship-building skills. I have proven to be an exceptional contributor in various roles within the administrative area and look forward to growing my skill set with a company that makes a difference.

Overview

9
9
years of professional experience

Work History

Accounting Clerk III

Travel + Leisure
03.2022 - Current
  • Reconciling multiple travel agencies' credit card usage.
  • Reviewing invoices before payments are made.
  • Depositing Checks received from different vendors.
  • Paying vendors promptly.
  • Processing refunds.
  • Documenting agent write-ups.
  • Corresponding with different vendors.
  • Checking multiple Outlook boxes.
  • Assisted with the month-end closing process, including preparation of tracking sheet or journal entries to submit to controllers and ensuring accuracy between postings and earnings.
  • Coordinated processing of journal entries and problem-solved posting issues.
  • Worked closely with a small team to meet deadlines and produce results.

Team Lead/Temporary Supervisor

WorldMark By Wyndham
12.2019 - 03.2022
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Helping in CRS, assisting agents with immediate situations.
  • Monitor agent calls and provide feedback to the leadership team via a shared Excel Spreadsheet in Teams.
  • Conducted 1:1 coaching to discuss specific booking procedures.
  • Refunded product purchases sent from accounting.

Lead Coach

Wyndham Destinations
03.2019 - 12.2019
  • Provide technical and operational support to a WorldMark Travel class consisting of 15 agents.
  • Responsibilities which include but are not limited to preparing an organized six-week class agenda, facilitating classroom demonstrations, and skill assessments.
  • Mentor new agents modeling effective behaviors and techniques.
  • Monitor agents as appropriate and provide consistent feedback to the leadership team.

Corporate Travel Agent

Club Wyndham
12.2018 - 03.2019
  • Receiving inbound calls from Wyndham owners and Shell Vacation owners
  • Helping the owners plan their vacation while also maintaining a high level of customer service.
  • Setting up car rentals, hotel stays, airfare and cruise reservations.
  • Resolve problems by assessing issues and offering alternative solutions.
  • Worked on special projects such as setting up flights for leadership bench 2019 members to Orlando.

Employee Rental

Wyndham Vacation Ownership
06.2018 - 12.2018
  • Helping Employee’s booking Wyndham, Shell, and WorldMark Resort properties.
  • Booked FAM Vouchers and Gift Certificates
  • Worked on projects such as Hurricane relocations for employees and families of employees.


Corporate Travel Agent

Club Wyndham
06.2015 - 06.2018
  • · Receiving inbound calls from Wyndham owners and Shell Vacation owners
  • · Helping the owners plan their vacation while also maintaining a high level of customer service.
  • · Setting up car rentals, hotel stays, airfare and cruise reservations.
  • · Resolve problems by assessing issues and offering alternative solutions.
  • · Worked on special projects such as setting up flights for leadership bench 2019 members to Orlando.

Skills

  • TRIP
  • GlobalWare
  • Strong organizational skills
  • IRIS
  • Flexible team player
  • Complex problem solving
  • Apollo/Galileo Desktop
  • Data Entry
  • PeopleSoft knowledge
  • Effective Communication

Timeline

Accounting Clerk III

Travel + Leisure
03.2022 - Current

Team Lead/Temporary Supervisor

WorldMark By Wyndham
12.2019 - 03.2022

Lead Coach

Wyndham Destinations
03.2019 - 12.2019

Corporate Travel Agent

Club Wyndham
12.2018 - 03.2019

Employee Rental

Wyndham Vacation Ownership
06.2018 - 12.2018

Corporate Travel Agent

Club Wyndham
06.2015 - 06.2018

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Katie Barrett