Katie Basgall
Holcomb,KS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
NTFT Clerk
United States Postal Service, USPS
Winona
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with team members to streamline workflow and enhance productivity.
- Trained new clerks on operational procedures and safety protocols effectively.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Physical Therapy Technician
Tina Harris Physical Therapy
Colby, KS
03.2018 - 08.2019
- Assisted physical therapists with patient evaluations and treatment plans.
- Maintained equipment and ensured cleanliness of therapy areas.
- Educated patients on exercise techniques and home care strategies.
- Collaborated with team to optimize workflow and enhance patient experience.
- Implemented process improvements that streamlined daily operations and increased efficiency.
- Prepared patients to meet with physical therapists.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Inventoried supplies and ordered more for office and patient rooms.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
- Enhanced therapeutic effectiveness with application of modalities such as heat, ice, and electrical stimulation under therapist guidance.
- Enhanced patient trust and comfort, establishing rapport through attentive listening and empathetic communication.
- Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
- Supported patient mobility and safety by providing proper assistance during exercises and transfers.
- Increased clinic efficiency, preparing treatment areas and equipment before sessions and cleaning up afterwards.
Education
Associate of Applied Science - Physical Therapist Assistant
Colby Community College
Colby, KS08.2018
Skills
Friendly and positive at
Telephone etiquette
Cash management
Filing systems
Prioritization
Document management
Schedule and calendar management
Verbal and writing communication
Confidentiality
Multitasking
Attention to detail
Time management
Flexible and adaptable
Organizational skills
Customer service
Teamwork and collaboration
Excellent communication
Social media marketing
Canva/AI
Timeline
NTFT Clerk
United States Postal Service, USPS
08.2019 - Current
Physical Therapy Technician
Tina Harris Physical Therapy
03.2018 - 08.2019
Associate of Applied Science - Physical Therapist Assistant
Colby Community College