Gaylene Jensen
Philipsburg,United States
Summary
Organized customer service professional with a strong work ethic and attention to detail. Skilled in answering questions with professionalism and accuracy, and adept at learning new programs and strategies. Excellent communication skills in person, over the phone, and via email. Recognized by previous employers for consistently meeting or exceeding goals.
Overview
39
39
years of professional experience
Work History
NTFT Clerk
US Postal Service
Drummond, United States
10.2023 - Current
- In October of 2023 I was promoted to a NTFT clerk position in the Drummond office
- I am exclusively in charge of this office and fully responsible for all the day to day operation; I am entirely responsible for all of the clerk duties listed in the PTF position below plus the day-to-day operation of the office to include:
- Opening and closing 6 days a week
- All monies accepted and the deposit of those monies using the postal accounting program that reports it to our district accounting office according to postal regulations
- I also have a budgeted amount of stamp stock that I am responsible to order and maintain and distribute to our smaller office in Hall
- I am responsible to maintain the office supplies and appearance of the office for our customers
- I am responsible for all daily reports that are required by out district office to be completed, with some that have a time stipulation for them
- My substantial customer service experience allows me to handle all customer inquiries, concerns and complaints with knowledge and empathy
- I was recommended to give our last clerk that was hired her 40 hours of OJT training
Owner
Jensen Ranch
Philipsburg, United States
05.1992 - Current
- Accounting for 2 separate business's - Quick Books Program (reconcile 7 accounts monthly)
- Payroll - reporting in accordance with State and Federal protocols and regulations
- All year-end tax reporting
- Invoicing for services rendered
- Documentation of records both electronic and hard copy
- Procurement and inventory of all financing and ranch supplies
- Excel spread sheets for inventory, pasture rotations, birth dates, genetics, and vaccinations with type, date and injection site
- I have created multiple spreadsheets for the purpose of tracking all the animals on the ranch, to include birthdates, sires, breeding, pasture rotation and any other records that they might need to refer to on a regular basis
- These spreadsheets enable me to assess what our marketing will be for the year
- They also allow me to keep track of all genders and birthdates of the animals, so that we may market the appropriate number of each sex for the fall market
- Some markets require tracking for special programs and federal verification with EID tags for traceability of animals and these programs garner premiums if you have the proof, which these records provide for us
- These spreadsheets also help me to keep track of breeding for future years as these females stay in our herd
- At sale time I record all weights and averages with the buyer, provide all vaccinations with dates given to the calves per federal intrastate travel laws, to ensure a smooth transition to the new owner, who in most cases are in other states
- Beef marketing programs and promotion
- Microsoft word programs
- Coordination sale time between veterinarian, truckers, inspectors and buyer
PTF Clerk – PSE (entry level) clerk
US Postal Service
Philipsburg, United States
06.2014 - 10.2023
- As a PTF clerk I have the knowledge and skill of postal computer programs used for:
- Inventory of stamps and money orders
- Inventory of post office boxes and their keys
- Customer complaints and delivery issues filed on our official correspondence data base or by phone, to which need to be responded to within 24 hours
- Tracking of parcels domestically and internationally
- Time accountability for deliveries within the office
- All required employee training updates
- Facility certifications to district
- This position also allows me to work with customers daily at the front desk with sales of stamps, money orders, packaging products and specialty postage items, insurance, registered and certified mail
- The front desk also answers many questions in person or by phone that range from:
- Package tracking
- How to set up mail delivery
- Package and mail delivery issues
- Coordinating with the 911 mapping representative for correct physical addressing of property
- I am responsible for nightly deposits for office, this requires using the postal accounting program that reports it to our district accounting office and hard copies that are filed for the required retention period according to postal regulations
- During our peak season, revenue can be upwards of $5000 a day that I account for
- I am the retail stamp custodian for the office
- This requires me to requisition stamps and money orders from the postmaster
- I receive the inventory personally and record the appropriate amount in the retail stamp/money order data base and retain the physical copies with signatures of all inventory transfers, which are kept per postal service retention period
- I also sort the mail and packages daily for two mail routes and the box section of over 700 boxes
- I work closely with the postmaster, other clerks and route delivery employees to accomplish a seamless transition of the daily mail received in our office to delivery of it to the customers
- Responsible for all forwarding of mail and packages for previous and new customers
- Forwarding is done by a postal service computer program that tracks the customers’ new address and will print new labels for the item
- I reorganized the old manual tracking system for forwards in our office to be more efficient and time saving
- Communicate with other offices and plant by email to order equipment and supplies needed for our office
- I travel to our other two local post offices as needed for employee coverage of vacation or sick days
- I have OIC’d this office when postmaster was called to another office to work, I also covered in the post master’s absence for vacation/sick days
Customer Service Specialist
Gem Mountain Sapphire
Philipsburg, United States
06.2009 - 06.2014
- Answered incoming calls and assisted customers with questions
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Trained new associates on store programs and policies
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data for international cutting orders
Restaurant Manager
Red Lion Hotels
Bellevue, United States
04.1986 - 04.1992
- Skillfully scheduled front of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Led by example as role model for company core values and company culture
- Assisted in developing menus based on expressed preferences of client and contract requirements
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Scheduled department staff of 40 plus employees strategically to maintain proper coverage based on business volume
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Liaised with facility administration and customers to address requests and resolve problems
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Numerous budgetary awards for exceeding goals
Education
Some College Coursework Completed - business pre-requisites
Columbia Community College
Pasco, WA, United States12.1984
High School or equivalent - High school Diploma
Columbia Burbank Highschool
Burbank, WA, United States06.1983
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- QuickBooks Financial Reporting Expertise
- US Postal Service programs
- Telecommunication Systems
Affiliations
- Flint Creek Valley 4-H Club, Founder & Organizational Leader, 9 years - retired
- Flint Creek Valley Arts Council, President, 4 years - retired
References
- Teresa Pence, US Postal Service, Post Master - retired, 406-830-7793, penceteresa@icloud.com
- Julie Goebel, Mt. Dept of Revenue, Appraiser, 406-949-6640, phl3853@blackfoot.net
- Leslie Boomer, Self, Rancher/Gift Shop Store Owner, 406-241-4511, boomer@blackfoot.net
Timeline
NTFT Clerk
US Postal Service
10.2023 - Current
PTF Clerk – PSE (entry level) clerk
US Postal Service
06.2014 - 10.2023
Customer Service Specialist
Gem Mountain Sapphire
06.2009 - 06.2014
Owner
Jensen Ranch
05.1992 - Current
Restaurant Manager
Red Lion Hotels
04.1986 - 04.1992
Some College Coursework Completed - business pre-requisites
Columbia Community College
High School or equivalent - High school Diploma
Columbia Burbank Highschool