Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Katie Bates

Denver,CO

Summary

Proven multitasker and personable team player, I excel as a server and bartender by enhancing guest experiences through exceptional service and operational efficiency. Skilled in regulatory compliance and fostering positive relationships, I consistently deliver outstanding results, contributing to customer satisfaction and team collaboration. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Server/ Bartender

Applebee's Grill + Bar
06.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle promotions.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally
  • Assisted in training new hires.

Esthetician

Urban Squeeze
12.2021 - 04.2024
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, dermaplaning, etc.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Shift Lead

My Best Friend's Closet
05.2018 - 05.2020
  • Performed opening and closing duties while personally managing a cash drawer
  • Completed inspecting and buying inventory
  • Managed other employees

Education

Esthetician Certification - Esthiology

Aveda Institute
Denver, CO
07.2021

High School Diploma -

Mountain Range High School
Westminster, CO
05.2020

Skills

  • Regulatory compliance
  • Loss prevention
  • Guest service
  • Operations monitoring
  • Excellent customer service
  • Personable and open-minded
  • Team oriented
  • Friendly and welcoming
  • Hard working
  • Excellent work ethic

Additional Information

References:

  • Amanda Sanders - (828) 242-1187
  • Rachael Smolinski, Manager at Urban Squeeze - (720) 445-5228
  • Lindsey Powell, Manager at Applebee's - (303) 466-3848

Timeline

Esthetician

Urban Squeeze
12.2021 - 04.2024

Server/ Bartender

Applebee's Grill + Bar
06.2020 - Current

Shift Lead

My Best Friend's Closet
05.2018 - 05.2020

Esthetician Certification - Esthiology

Aveda Institute

High School Diploma -

Mountain Range High School

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Katie Bates