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Katie Beck
Nine Mile Falls,WA
Work Preference
Summary
Results-driven business leader with expertise in client relationship management and conflict resolution. Enhanced customer satisfaction and business growth through strategic data analysis and financial oversight. Proven success in client acquisition and operational management, ensuring exceptional service delivery.
Overview
22
22
years of professional experience
Work History
Small Business Co-Owner
The Next Level Handy Couple LLC
Nine Mile Falls, Washington
10.2021 - Current
- Developed targeted marketing strategies and campaigns that increased client acquisition.
- Analyzed sales data to formulate revenue-increasing strategies.
- Oversaw daily operations and service delivery for home improvement projects.
- Supervised team members to ensure high-quality workmanship and customer satisfaction.
- Handled customer inquiries and resolved issues to enhance client satisfaction and loyalty.
- Implemented quality assurance procedures to uphold service delivery standards.
- Managed payroll, accounts receivable, and accounts payable effectively.
Independent Care Provider
Consumer Direct Care of Washington
Spokane, Washington
07.2021 - Current
- Provided personal care and assistance to clients with daily living activities.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support to clients, fostering resilience during challenging times.
- Encouraged independence by balancing necessary assistance, promoting enhanced quality of life.
- Administered medications and monitored health conditions for clients.
- Maintained accurate documentation of client care and services provided.
- Communicated effectively with healthcare professionals about client concerns.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Coordinated transportation and appointments to align with client needs and preferences, enhancing overall care experience.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain the schedule.
- Prepared meals that met dietary restrictions imposed by physician orders.
- Ensured a safe and supportive environment for all clients in care settings.
- Performed light housekeeping tasks including laundry, vacuuming and cleaning.
- Maintained client privacy by safeguarding personal information during care.
Mental Health Technician 2
Eastern State Hospital
Medical Lake, Washington
07.2004 - 08.2021
- Monitored patient behavior and reported significant changes to healthcare team.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Provided emotional support and crisis intervention during challenging situations.
- Assisted in daily living activities for patients, ensuring comfort and safety.
- Ensured client safety through continuous observation and monitoring, reducing risk of incidents during shifts.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Maintained a safe environment by adhering to hospital safety protocols.
- Documented patient interactions and progress in electronic health records, contributing to continuity of care.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Recorded and monitored vital signs such as pulse, respiration, and temperature for psychiatric patients.
- Collaborated with multidisciplinary teams to create tailored care plans, enhancing patient outcomes.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Provided education to patients about effective coping strategies for managing mental health.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Implemented reward systems to encourage and reinforce positive behaviors in patients.
Education
Bachelor of Arts - Human Resource Management
The University of Arizona Global Campus
Arizona City, AZ05-2026
Skills
- Business development
- Client relationship management
- Financial management
- Data analysis
- Team leadership
- Conflict resolution
- Human resource management
Timeline
Small Business Co-Owner
The Next Level Handy Couple LLC
10.2021 - Current
Independent Care Provider
Consumer Direct Care of Washington
07.2021 - Current
Mental Health Technician 2
Eastern State Hospital
07.2004 - 08.2021
Bachelor of Arts - Human Resource Management
The University of Arizona Global Campus