Katie Berg
Rapid River,MI
Summary
Accomplished Assistant Talent Services Manager at Upper Peninsula Michigan Works, adept in operations management and leadership development. Excelled in implementing training programs, enhancing staff skills, and achieving higher customer retention. Proven expertise in staff development and problem-solving, leading to streamlined workflows and successful team supervision.
Overview
7
7
years of professional experience
Work History
Assistant Talent Services Manager
Upper Peninsula Michigan Works
08.2023 - Current
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Talent Navigator
Upper Peninsula Michigan Works
07.2021 - 07.2023
- Served as MiLEAP and MiREACH grant subject matter expert to other internal roles.
- Worked with grant funding to braid various funding streams to ensure participant success.
- Partnered with Bay College to assist students with reducing educational and training cost burden.
- Assisted in new apprenticeship program creation.
Talent Specialist
Upper Peninsula Michigan Works
01.2020 - 06.2021
- Assisted job seekers with various tasks such as resume development, mock interview skills or job searching assistance.
- Guided Unemployment Claimants through process and assisted with questions.
- Maintained function of American Job Service Center by answering phones, greeting individuals and providing excellent customer service.
Administrative Assistant
Delta Conservation District
06.2018 - 10.2019
- Operated and managed Delta County Parks office.
- Scheduled campground reservations for Pioneer Trail Park and Fuller Park.
- Answered all incoming calls for both Delta Conservation District and Delta County Parks.
- Assisted with daily office tasks and preparation for various meetings and events.
Education
Bachelor of Science - Biology
Grand Valley State University
Allendale, MI05-2014
High School Diploma -
Heritage High School
Saginaw, MI06-2010
Skills
- Staff development
- Operations management
- Problem-solving
- Time management
- Reliable and responsible
- Analytical thinking
- Customer service management
- Employee training and development
- Staff training and development
- Leadership development
Accomplishments
Delta Force Leadership Program Graduate - 2024
Timeline
Assistant Talent Services Manager
Upper Peninsula Michigan Works
08.2023 - Current
Talent Navigator
Upper Peninsula Michigan Works
07.2021 - 07.2023
Talent Specialist
Upper Peninsula Michigan Works
01.2020 - 06.2021
Administrative Assistant
Delta Conservation District
06.2018 - 10.2019
Bachelor of Science - Biology
Grand Valley State University
High School Diploma -
Heritage High School
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