Katie Bingham
Neenah,WI
Summary
Seasoned professional with a proven track record in operations management and operational efficiency. Expert in driving new business development and streamlining bookkeeping processes. Demonstrates exceptional leadership in logistics, fostering significant improvements in operational workflows. Skilled in both strategic decision-making and fostering robust vendor relationships, ensuring sustained business growth.
Overview
19
19
years of professional experience
Work History
Small Business Co-Owner
RBH TRUCKING LLC
Neenah, WI
09.2021 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
City Carrier Assistant
United States Postal Service, USPS
Milwaukee, WI
01.2021 - 06.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
Credit Specialist
Kohls Corp
Brookfield, WI
01.2021 - 05.2021
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Provided hands-on training in daily processes and job duties.
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
Senior Fraud Investigator
Kohls Corp
Brookfield, WI
02.2018 - 01.2021
- Ensured compliance with industry regulations by staying up-to-date on relevant laws and incorporating necessary changes into investigative practices.
- Identified opportunities for process improvement using root cause analysis, reducing future incidences of similar fraud cases.
- Enhanced customer satisfaction by expediting claim resolutions without compromising on thoroughness or accuracy during investigations.
- Proactively monitored high-risk accounts to detect potential fraud indicators early, leading to faster resolution times.
Overnight Shift Supervisor
Xperience Fitness Brookfield
Brookfield, WI
08.2015 - 03.2018
- Supported company growth initiatives through active participation in recruitment efforts for the overnight shift team members.
- Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
- Developed strong communication channels between departments to ensure seamless operations during the overnight shift.
- Increased customer satisfaction by addressing complaints promptly and implementing solutions to prevent future occurrences.
- Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
- Maintained strict adherence to safety protocols, minimizing accidents and creating a secure workspace for all employees.
Changeover Specialist
Deluxe Corporation
Lithia Springs, GA
04.2006 - 05.2015
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Education
High School Diploma -
Harold S Vincent High School
Milwaukee, WISkills
- Operations Management
- Operational Efficiency
- Logistics
- New Business Development
- Bookkeeping
Timeline
Small Business Co-Owner
RBH TRUCKING LLC
09.2021 - Current
City Carrier Assistant
United States Postal Service, USPS
01.2021 - 06.2021
Credit Specialist
Kohls Corp
01.2021 - 05.2021
Senior Fraud Investigator
Kohls Corp
02.2018 - 01.2021
Overnight Shift Supervisor
Xperience Fitness Brookfield
08.2015 - 03.2018
Changeover Specialist
Deluxe Corporation
04.2006 - 05.2015
High School Diploma -
Harold S Vincent High School