Sean Dougherty
Martinez,GA
Summary
Displays strength in inspection, installation and maintenance consultation within the fire protection industry. Provides a comprehensive background of leadership and management experience. Proven ability to quickly grasp client's expectations and goals. Excels in cultivating strong client relationships via the usage of my interpersonal skills. Demonstrates well defined work ethic by consistent deliver of reliability, communication and desired deliverable of the project assignment. Offer a successful and diverse background of experience, training and achievements in the following areas: inspections, installation, maintenance, project management, blueprint analysis, plan negotiations, consulting and training.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Small Business Co-Owner
United Fire Sprinkler Service, LLC
Ladson, SC
01.2022 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Service Manager
Key Fire Protection Enterprises, LLC
Augusta, GA
06.2021 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Inspection / Service Manager
Liberty Fire Protection, Inc.
01.2010 - 03.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
Lead Foreman / Inspector
Augusta Fire Protection, Inc. (a division of Century Fire Protection)
01.2007 - 01.2010
- Completes visual fire protection inspection surveys for companies domiciled within the state of South Carolina and Georgia
- Handle fire pump inspections and conduct test for backflow, water flow, alarm, dry, deluge, pre-action trip and water hydrant flow test
- Disseminates reports of deficiency findings to the Fire Marshal / governing authority
- Assist in providing recommendations and/or actions plans for clients to enable them comply with local / state and/or authority having jurisdiction codes
- Manage sprinkler system installation and maintenance for new and existing sprinkler system projects.
Foreman / Supervisor
Gwinnett Sprinkler Company, Inc.
01.2005 - 01.2007
- Orchestrated oversight of new sprinkler system installation for high rise developments within the commercial, industrial, residential, and educational sectors
- Engaged in negotiations encompassing project plan adjustments with clients and general contractors
- Collaborated with senior management to provide insight and guidance for accelerating completion dates for projects to maximize the financial profits that could be afforded
- Conducted Training and Consulting for client's staff on utilization, preservation and management of the newly installed system.
Foreman
Augusta Fire Protection, Inc.
01.2002 - 01.2005
- Managed sprinkler system installation and inspection projects for new design inclusive of blueprint review within the commercial, governmental, industrial, and large residential sector
- Worked in partnership with senior management and service technician department to facilitate serve project overflow
- Provided training for client's staff on utilization, preservation and management of the new and existing sprinkler systems
- Supplied resources to employer by imparting technical knowledge to apprentices.
Service Technician
Augusta Fire Protection, Inc.
01.2001 - 01.2002
- Executed safeguarding via troubleshooting techniques for existing fire protection systems
- Afforded innovative solutions to enable the client to resume complete functionality of their fire sprinkler system.
Apprentice
Augusta Fire Protection, Inc.
01.1999 - 01.2001
- Assisted foreman in installation, maintenance and inspection of various sprinkler systems
- Responsible for purchase of supplies and distribution of materials to job sites
- Expanded sprinkler industry knowledge via completion of the fire protection apprentice course work.
Apprentice
Muns Mechanical
01.1998 - 01.1999
- Implemented pipe fitting and welding for commercial and industrial plumbing projects
- Aided foreman in various capacities encompassing blueprint assessment, purchasing of materials and forklift operator.
Education
Lakeside High School
06.1997
Skills
- Social Media Marketing
- Sales management
- Operations Management
- E-commerce management
- Customer Relations
- Customer Service
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Strategic Decision-Making
- Coaching and Mentoring
- Employee Training
- Start-Up Operations
- Bookkeeping
- Business Planning
- Financial Management
- Policies and Procedures Development
- Consulting
- Change Management
Certification
- NICET - Fire Protection Engineering Technology Inspection & Testing of Water Systems Level III
- GA Fire Inspector Association - Fire Alarm Systems
- AFSA Fire Sprinkler Apprentice School
- OSHA 500 - Construction Safety & Health Training
- Georgia Fire Sprinkler Inspection License
- North Carolina Inspection Contract License
- Treeo Backflow Tester Certification
Timeline
Small Business Co-Owner
United Fire Sprinkler Service, LLC
01.2022 - Current
Service Manager
Key Fire Protection Enterprises, LLC
06.2021 - 04.2024
Inspection / Service Manager
Liberty Fire Protection, Inc.
01.2010 - 03.2021
Lead Foreman / Inspector
Augusta Fire Protection, Inc. (a division of Century Fire Protection)
01.2007 - 01.2010
Foreman / Supervisor
Gwinnett Sprinkler Company, Inc.
01.2005 - 01.2007
Foreman
Augusta Fire Protection, Inc.
01.2002 - 01.2005
Service Technician
Augusta Fire Protection, Inc.
01.2001 - 01.2002
Apprentice
Augusta Fire Protection, Inc.
01.1999 - 01.2001
Apprentice
Muns Mechanical
01.1998 - 01.1999
Lakeside High School