Katie Bock
Midlothian,VA
Summary
Dynamic Sales Manager with a proven track record at Ryan Homes and NVR Mortgage, showcasing expertise in market analysis and consultative selling. Excelled in coaching teams, achieving a 97%-99% customer service rating, and mastering financing programs. Renowned for building strong relationships and employing strategic problem-solving to drive success.
Overview
14
14
years of professional experience
Work History
Sales Manager
Ryan Homes
Richmond, VA
11.2022 - Current
- Coach and train sales reps on the sales process, negotiation, and financing.
- Appropriately position communities to ensure success through product offerings, base prices, lot premiums, and selectable options.
- Implement grassroots strategies during the community launch process to increase awareness and web traffic.
- Analyze data weekly to determine community health and Sales Rep effectiveness.
Sales Manager
NVR Mortgage
Richmond, VA
01.2018 - 10.2022
- Coach and train loan officers on financing programs, qualifying customers, the sales process, and negotiation.
- Partner with underwriters to agree on documentation to satisfy income, liability, assets, or other challenging qualifying issues.
- Meet weekly with Loan Officers to ensure loans are moving efficiently through the approval process and assist with problem-solving.
- Report weekly to builder partner on loan status and risk/fallout.
- Coach and train Sales Representatives on financing to speed up the buying process.
Loan Officer
NVR Mortgage
Richmond, VA
02.2011 - 12.2018
- Earned President's Club 2 years with 97%-99% Customer Service and 97% Capture.
- Developed and maintained relationships with sales representatives to earn trust and enthusiastic promotion of my services.
- Consistently held a pipeline of over 70 loans for the duration of the build cycle, roughly 6 months.
- Used knowledge of Conventional, FHA, VA, USDA, and VHDA financing to qualify customers in accordance with guidelines.
- Partnered with Underwriting and advocated for my customers, when appropriate, to secure approvals.
- Reviewed documentation and submitted loans for approval.
Education
Master of Arts - Secondary Education
Virginia Commonwealth University
Richmond, VA06-2003
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC06-2000
Skills
- Brand-building strategies
- Market and competitive analysis
- Analytical problem solver
- Rapport and relationship building
- Verbal and written communication
- Consultative and relationship selling
Timeline
Sales Manager
Ryan Homes
11.2022 - Current
Sales Manager
NVR Mortgage
01.2018 - 10.2022
Loan Officer
NVR Mortgage
02.2011 - 12.2018
Master of Arts - Secondary Education
Virginia Commonwealth University
Bachelor of Arts - Psychology
East Carolina University
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