Kaitlyn Bollwahn
Fowlerville,USA
Summary
Results-driven professional with 8 years of experience in program management and administrative leadership. Expertise in optimizing office workflows and fostering team collaboration for high-performance results. Skilled at guiding complex initiatives from concept to completion, utilizing expertise in policy analysis, report writing, and stakeholder management. Management professional with extensive experience in district office administration and operational oversight. Recognized for adaptability and reliability in dynamic environments, utilizing organizational and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Office Manager
American Federation of Government Employees District 7
05.2023 - Current
- Proactively manage and maintain complex calendars for supervisors, optimizing scheduling efficiency and minimizing conflicts.
- Provide comprehensive administrative support, including answering phone calls and managing district emails, ensuring timely and professional communication. Also manage incoming and outgoing mail, ensuring timely and accurate distribution. Process employee time cards weekly, meticulously verify hours, and resolve discrepancies, contributing to accurate payroll processing.
- Organize and schedule meetings and events related to district activities.
- Negotiate contracts with vendors to secure favorable terms and pricing.
- Delegate tasks and projects to team members, clearly defining priorities and goals to ensure timely and successful completion.
- Develop and manage budgets for travel, training, and team-building initiatives, ensuring cost-effectiveness and adherence to financial guidelines.
- Ensure the accurate and timely processing of all supervisors' travel expense reimbursements.
- Manage the complete lifecycle of district expense reimbursements, ensuring accurate and timely processing.
- Participate in regular reviews of departmental goals and objectives.
- Prepare presentations for senior management regarding district initiatives.
- Established and maintained a comprehensive and organized record-keeping system for all district office documents, ensuring efficient retrieval and compliance.
- Train new staff members on relevant software applications used in their work.
- Participate in meetings to review district results and communicate new and ongoing priorities.
- Maintain accurate and up-to-date district data through efficient data entry processes.
- Develop and maintain scheduling procedures that streamline project workflows and ensure the timely completion of key projects.
Volunteer Firefighter and Medical First Responder
Fowlerville Area Fire Department
08.2020 - Current
- Respond to emergency calls, including fire suppression, medical emergencies, and rescues.
- Provide initial medical assessment and care as a certified Medical First Responder.
- Participate in regular training drills and exercises to maintain skills and knowledge.
- Maintain and inspect emergency equipment to ensure operational readiness.
- Collaborate effectively with other emergency responders and personnel.
Corrections Officer
Livingston County Jail
07.2022 - 05.2023
- Effectively provided safety and security for the general public, coworkers, and the facility.
- Monitored the behavior of 250+ inmates through problem-solving and negotiations.
- Implemented policy and procedure to foster a safe and effective working facility.
- Assessed difficult situations with speed and accuracy.
- Completed all daily report logs accurately and promptly.
Alcohol and Drug Control Officer & Risk Reduction Coordinator
DYSTECH-Michigan Army National Guard
10.2017 - 07.2022
- Recognized as the substance abuse and suicide prevention subject matter expert, providing direct supervision and management of the Michigan Army National Guard Resiliency Program.
- Provided expert advice to unit commanders and discharge recommendations based on the soldier's program compliance.
- Established rapport with soldiers and leadership to foster a strong working program.
- Conducted extensive research to gather and analyze relevant data, developed program options, provided comprehensive reports, and made recommendations to leadership.
- Trained by the National Guard Bureau to provide soldiers and their families with necessary mandatory training.
- Supported all Yellow Ribbon events and attended drill weekends to provide all mandatory training within the program.
- Facilitated both the Alcohol and Drug Intervention Council and the Suicide Prevention Task Force.
- Prepared and disseminated all data and reports to council members and leadership.
- Created two new policies, based on expert guidance, that the Michigan Army National Guard adopted.
- Developed and delivered executive briefings to unit commanders and other command staff on risk mitigation plans, program initiatives, long-range goals, program success, and program areas needing improvement.
Education
Bachelor of Science - Criminal Justice
Eastern Michigan University
Ypsilanti, MI05-2016
Skills
- State and federal program management
- Office administration
- Supervision and delegation
- Case management
- Scheduling and coordination
- Policy implementation and writing
- Records management
- Report writing and data entry
- Working with diverse populations
- Working with at-risk populations
- Polished public speaker and trainer
- Microsoft Office applications
- Google Drive applications
- Virtual meeting platforms
Certification
- Firefighter I & II / Hazardous Materials Operations Level
- National Registry of Emergency Medical Technicians - Medical First Responder
- Michigan Sheriff's Coordinating and Training Council - Corrections Academy
Timeline
District Office Manager
American Federation of Government Employees District 7
05.2023 - Current
Corrections Officer
Livingston County Jail
07.2022 - 05.2023
Volunteer Firefighter and Medical First Responder
Fowlerville Area Fire Department
08.2020 - Current
Alcohol and Drug Control Officer & Risk Reduction Coordinator
DYSTECH-Michigan Army National Guard
10.2017 - 07.2022
Bachelor of Science - Criminal Justice
Eastern Michigan University
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