Sharon Banner
Concord,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Retired in 2009 and returned to the workforce with the City of Concord Housing Department Section 8 from 2013 to 2017.
Contract with City of Concord, North Carolina ended and went to work for Dollar General from 2018 to 2918 as a Cashier. Mother became ill and devoted the rest of my time to her.
Overview
24
24
years of professional experience
Work History
District Office Manager
US House of Representatives NC-8
Concord, NC
01.1985 - 01.2009
- Created reports summarizing data from various departments within the district office.
- Collaborated with external stakeholders to ensure efficient delivery of services across the region.
- Prepared presentations for senior management regarding initiatives within the district.
- Prepared and managed federal government casework.
- Represented Congressman at federal agency seminars and other functions, provided problem resolution intervention, prepared and researched legislative issues.
- Managed a team of personnel and identified their roles and responsibilities.
- Provided administrative support to the district director when needed.
- Analyzed customer feedback surveys to identify areas for improvement.
- Managed daily operations of district office, including staffing and scheduling.
- Oversaw budgeting and financial reporting for the district office.
- Developed and implemented policies to improve operational efficiency.
- Ensured compliance with federal, state, and local regulations and laws.
- Resolved conflicts among staff members in a timely manner.
- Assessed staff performance and provided feedback on areas of improvement.
- Monitored progress of projects within the district office.
- Trained new staff members on relevant software applications used in their work.
- Established key performance indicators for evaluating team performance.
- Organized meetings and events related to district activities.
- Implemented best practices throughout the region to increase efficiency and productivity.
- Managed staff scheduling, payroll, and performance evaluations.
- Resolved customer complaints quickly and effectively.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06-2009
Skills
- Information technology
- Employee Relations
- Office Administration
- Human Resources
- Workplace Safety
- Records Management
- Travel Arrangements
- Recruitment and hiring
- Operations Management
- Customer Service
- Policy administration
- Staff Management
- Business Administration
- Human Resources Management
- Schedule Management
- Professionalism
- Organizational Skills
- Team Collaboration
- Good Judgment
- Professional and Courteous
- Interpersonal Communication
- MS Office
- Documentation And Reporting
- Excellent Communication
- Positive Attitude
- Effective Communication
- Problem-solving aptitude
- Analytical Thinking
- Task Delegation
- Time management abilities
- Customer Relationship Management
Timeline
District Office Manager
US House of Representatives NC-8
01.1985 - 01.2009
MBA - Business Administration And Management
University of Phoenix