Katie Brandow-Tunstall
Binghamton
Summary
Detail-oriented Claims Specialist skilled in delivering exceptional customer service and efficient claims processing. Focused on enhancing customer satisfaction through effective problem resolution and clear communication. Thrives in fast-paced environments, quickly adapts to changes, and consistently maintains high work quality under pressure.
Overview
9
9
years of professional experience
Work History
Claims Customer Service
NYS Workers Compensation Board
Binghamton
11.2016 - Current
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Claims Examining
NYS Workers Compensation Board
Binghamton
09.2019 - 08.2020
- Acquired in-depth knowledge of company policies and procedures for claim processing and payment determination.
- Processed claims promptly by adhering to established procedures.
- Prioritized tasks effectively to manage workloads based on urgency.
Education
BBA - Management
Colorado Technical University
Colorado Springs, CO11-2015
Associate Degree in Business Management - Marketing Management
SUNY Broome Community College
Binghamton, NY05-2012
Skills
- Customer service
- Claims processing
- Policy interpretation
- Problem resolution
- Data entry
- Customer relationship management
Timeline
Claims Examining
NYS Workers Compensation Board
09.2019 - 08.2020
Claims Customer Service
NYS Workers Compensation Board
11.2016 - Current
BBA - Management
Colorado Technical University
Associate Degree in Business Management - Marketing Management
SUNY Broome Community College