Katie Brindley
Grand Rapids,MI
Summary
Business office manager and admissions professional with experience in resident billing, accounts receivable/payable, trust accounting, and month-end reporting.Brings leadership in office operations, regulatory compliance, client and family communication, and issue resolution that supports accurate records, steady cash flow, and efficient daily workflow...
Overview
5
5
years of professional experience
Work History
Business Office Manager
Optalis Health & Rehabilitation of Grand Rapids
Grand Rapids, Michigan
07.2026 - Current
- Primary role SNF financial/business-office management
- Managed accounts receivable (A/R) and accounts payable (A/P) to ensure timely financial operations
- Processed resident billing and collected payments to ensure financial accuracy.
- Oversaw management of resident trust accounts and processed cash receipts to ensure proper fund allocation.
- Followed up on delinquent accounts and collections to improve cash flow and minimize losses
- Communicated with residents, families, vendors, and staff to resolve billing/payment issues effectively
- Ensured financial accuracy and adhered to regulatory compliance standards in all transactions.
- Resolving discrepancies in billing and financial records
- Maintaining daily census and payor reconsiliations
- Processing vendor invoices and A/P
- Assisting with month-end closing and financial reporting
Client Care Coordinator
Wilson Kester
Traverse City, Michigan
08.2025 - Current
- Coordinated recruitment outreach efforts to prospective clients.
Delivered client education on divorce-related processes and next steps.
Managed administrative responsibilities to support smooth day-to-day operations. - Coordinated client intake calls and guided callers through Wilson Kester service processes.
- Scheduled consultations and managed attorney calendars with accurate follow-up.
- Collected client information and prepared case files for legal review.
Director of Admissions
Villa at Traverse Point
Traverse City, Michigan
01.2024 - 01.2025
- Led development and implementation of marketing strategies that maintained financial stability of the facility. Oversaw the admissions process from initial inquiry and insurance verification to the final placement decision and transport. Managed bed placements across nursing stations and insurance rooms while serving as liaison between building and families.
- Evaluated resident inquiries and applications to ensure complete documentation.
- Organized tours and assessments alongside family admission meetings.
- Discussed placement options with referrals, families, and healthcare partners.
- Updated census, waitlist, and admission records in tracking systems.
- Directed staff on admission policies and procedures, ensuring compliance and smooth resident placement.
- Ensured compliance with state regulations and community admission standards through regular checks and updates.
Receptionist
Villa at Traverse Point
Traverse City, Michigan
01.2023 - 01.2024
- Within this position I worked to assist with all head office operations and duties. Some roles consisted of project management, human resource assistance, staff engagement, project management spreadsheet coordination and, and resident advocacy reporting. Other duties included binder updating, electronic employee filing, and maintaining the communication device system. I acted as our building's Compliance Officer.
- Provided a warm and professional greeting to residents, families, and visitors, enhancing their experience.
- Answered multi-line phones and routed calls to appropriate departments.
- Scheduled appointments and managed front desk calendars for daily visits.
- Directed guests to resident rooms, offices, and community areas.
- Processed mail, deliveries, and message distribution for staff and residents.
- Facilitated communication between nursing, activities, and administrative teams to enhance collaboration.
- Addressed and resolved concerns from visitors with a calm and professional approach. and supported smooth front desk operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated and verified appointments for staff and clients, ensuring accurate scheduling.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks in various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily logbook with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Supported special projects initiated by management.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Responded to inquiries from internal staff members regarding office operations.
- Created comprehensive welcome packages for new employees to facilitate smooth onboarding. for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Managed company database and ensured the accuracy of contact information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Developed and maintained a filing system for essential documents, improving office organization.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
Support Advisor II
Concentrix-Blue Cross Blue Shield of North Carolina
Jacksonville, North Carolina
01.2023 - 01.2024
- As a Support Advisor II for BCBSC, I helped members with benefits, insurance questions, and needs. Roles within this position included areas of Human Resources, customer service, billing & coding, sales, enrollment, and claims. I collaborated with the sales team to create effective sales presentations and promotional materials.
- Supported Blue Cross Blue Shield members with benefits, claims, and eligibility inquiries.
- Resolved billing, claim, and provider concerns through phone and chat support.
- Explained coverage options and plan rules using clear customer service language.
- Documented member calls and updates in case records and workflow tools.
- Reviewed account details in Concentrix systems for accurate policy support.
- Followed Blue Cross Blue Shield guidelines for privacy, accuracy, and compliance.
- Coordinated with Concentrix teammates to handle member requests and service queues.
- Escalated complex issues to supervisors and partner teams for further review.
- Answered inquiries from customers regarding investments.
- Directed and participated in recruitment and enrollment activities.
- Established and supervised peer-counseling and peer-tutoring programs.
Paralegal
King Law Firm
Jacksonville, North Carolina
01.2022 - 01.2023
- Working as a paralegal, performing all duties and roles, by reviewing legal documentation and submitting court filings. I would often prep Summaries, Testimonies, Witness Statements, and Subpoena Witness Lists. At the time this role included but was not limited to the use of fax, email, Microsoft Office knowledgeability, the ability to stay well-organized, and performing well under pressure.
- Supported King Law Firm attorneys with case file preparation and document organization.
- Drafted pleadings, motions, and discovery requests for civil litigation matters.
- Reviewed client intake details and routed case information to appropriate legal teams.
- Managed court deadlines, hearing calendars, and filing schedules across active matters.
- Gathered medical records, contracts, and evidence for attorney review and case analysis.
- Communicated with clients, witnesses, and court staff regarding case updates and requests.
- Prepared settlement packets, correspondence, and service documents for an attorney signature.
- Maintained confidential records and updated case management systems with accurate legal data.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Drafted correspondence to clients and other attorneys.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Filed pleadings and paperwork with the court clerk to meet strict deadlines.
- Interviewed clients and obtained vital case information to support associates.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Advised clients on procedural matters related to their cases.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Collaborated with attorneys in all stages of the litigation process.
- Interpreted various types of legal documents including contracts and agreements.
- Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
- Coordinated subpoena services and other support activities for a legal office.
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Assisted in the preparation of legal arguments and memoranda of law.
- Communicated with witnesses regarding deposition scheduling.
- Maintained a contract database with relevant information for categorization and easy access.
- Coordinated witness testimony for depositions.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.
- Advised attorneys on probable outcomes of cases based on legal precedents and personal research.
- Scheduled and coordinated depositions, hearings, trials, and meetings.
- Utilized legal software and databases for case management and legal research.
- Conducted comprehensive legal research and analysis to support case preparation and litigation processes.
- Managed discovery process, including drafting discovery documents and coordinating document production.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
- Analyzed and interpreted laws, rulings, and regulations for specific cases.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Met with clients and attorneys to discuss case details and evidence.
- Demonstrated knowledge of pleadings, affidavits, motions, and exhibit preparation by assisting attorneys.
- Organized exhibits and structured arguments to effectively present evidence during trials.
- Performed extensive research to prepare for court cases and gather pertinent case information.
- Processed closing documents and transactional documents for legal review.
- Drafted witness declarations and pretrial statements.
- Contacted witnesses and scheduled interviews and evaluations.
- Delivered subpoenas to relevant parties and coordinated various law office activities for smooth operations.
Support Associate II
NOVANT/NHRMC Hospital
Wilmington, North Carolina
01.2022 - 01.2022
- Screen patients and guests for COVID, directing them to their proper destinations, look patients up in EPIC, use Fast Pass, and distribute security badges to the appropriate floors. Other roles included answering calls, providing customer support within HIPPA guidelines. Providing people with solutions to issues as they arose with guest and patients within the facility.
- Verified patient information and updated service requests in hospital systems.
- Coordinated communication between patients, families, and care teams with professional courtesy.
- Maintained calm, respectful service during high-volume patient and visitor interactions.
- Implemented process improvements based on feedback from customers and management team members to enhance service quality.
- Trained new employees on the use of internal software applications.
- Developed processes for resolving customer service issues quickly and efficiently.
- Ensured compliance with company policies and procedures related to customer service.
- Resolved customer complaints promptly and professionally.
- Collaborated with other departments to ensure timely resolution of customer issues.
Education
Customer Service Training
Blue Cross Blue Shield
Jacksonville, NC01-2023
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO01-2016
Bachelor of Science - Business Administration with Concentration in Human Resource Management
Colorado Technical University
Colorado Springs, CO01-2014
Massage Therapy License -
College of Wilmington
Wilmington, NC01-2011
General Studies -
Ogemaw Heights
West Branch, MI01-2004
Skills
- Accounts receivable
- Accounts payable
- Resident billing
- Trust accounting
- Financial reporting
- Administrative procedures
- Credit and collections
- Census reconciliation
- Expense tracking
- Expense reporting
- Data analytics
- EMR systems
- Office management software
- Project management software
- Operations management
- Office administration
- Records management
- Office inventory oversight
- Calendar management
- Time management
- Stakeholder engagement
- Dispute resolution
- Leadership
- Team collaboration
- Office management
- Confidentiality compliance
- Team collaboration
- Administrative procedures
Activities
Family Time, Eating Out, Cooking, Shopping, Travel, Hiking, Reading
Timeline
Business Office Manager
Optalis Health & Rehabilitation of Grand Rapids
07.2026 - Current
Client Care Coordinator
Wilson Kester
08.2025 - Current
Director of Admissions
Villa at Traverse Point
01.2024 - 01.2025
Receptionist
Villa at Traverse Point
01.2023 - 01.2024
Support Advisor II
Concentrix-Blue Cross Blue Shield of North Carolina
01.2023 - 01.2024
Paralegal
King Law Firm
01.2022 - 01.2023
Support Associate II
NOVANT/NHRMC Hospital
01.2022 - 01.2022
Customer Service Training
Blue Cross Blue Shield
Associate of Science - Healthcare Administration
Colorado Technical University
Bachelor of Science - Business Administration with Concentration in Human Resource Management
Colorado Technical University
Massage Therapy License -
College of Wilmington
General Studies -
Ogemaw Heights