Katie Britton
Katy,TX
Summary
Exceptional Team Manager focused on successful team building with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ada Clerk/Textbook Clerk
Katy Independent School District
04.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence.
- Input daily attendance information into office database for 816 student school.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Maintained accurate records of all Textbook and Teacher resources.
Team Manager
Karis Management Group
08.2021 - 12.2022
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Certified Phlebotomist Technician
LabCorp
10.2020 - 08.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles daily with an average rate of 75 patients a day.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with the patient to gather information for lab records, reduce fear or anxiety, and optimize cooperation.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between orders and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to the central lab daily.
- Monitored patients for reactions and verified sample quality.
- Promoted the mission, vision, and values of the organization and trained new clinical staff in phlebotomy procedures.
Certified Phlebotomist Technician
Quest Diagnostics, Patient Services
02.2017 - 10.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Produce Manager
Walmart
01.2010 - 08.2014
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Education
Certificate - Lab Assistant/Phlebotomy/EKG Screenings
Medical Skills For Life
Las Vegas06.2016
High School Diploma -
Options For Youth-Victorville Charter High School
Pasadena, CA05.1999
Skills
- Issue and Complaint Resolution
- Onboarding and Orientation
- Inventory Management
- Focus and Follow-Through
- Staff Training
- Policy Development and Enforcement
- Staff Management
- Efficient and Detail-Oriented
Certification
- MLA - Medical Laboratory Assistant
- National Certified Phlebotomist (since 2016)
Timeline
Ada Clerk/Textbook Clerk
Katy Independent School District
04.2023 - Current
Team Manager
Karis Management Group
08.2021 - 12.2022
Certified Phlebotomist Technician
LabCorp
10.2020 - 08.2021
Certified Phlebotomist Technician
Quest Diagnostics, Patient Services
02.2017 - 10.2020
Produce Manager
Walmart
01.2010 - 08.2014
Certificate - Lab Assistant/Phlebotomy/EKG Screenings
Medical Skills For Life
High School Diploma -
Options For Youth-Victorville Charter High School
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