Katie Brooke Cuskey
Boise
Summary
Dynamic Banquet Captain with a strong record in team management and venue coordination. Skilled in catering logistics, ensuring smooth event operations while enhancing client experiences. Recognized for resolving customer complaints promptly, fostering positive dining atmospheres, and delivering polished service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Brunch Supervisor
Baraboo Supper Club
Boise
02.2025 - Current
- Supervised daily operations and staff activities, ensuring efficient service at Baraboo Supper Club.
- Resolved customer complaints, enhancing overall dining experience.
- Delegated tasks to staff, establishing clear priorities and goals.
Banquet Captain
Hemlock Prime
Boise
01.2025 - Current
- Coordinated food and beverage services for large gatherings, enhancing guest satisfaction and event success.
- Managed banquet staff, ensuring seamless operations and high-quality service during events.
- Organized banquet staff to ensure efficient service of guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery, meeting client expectations.
- Communicated with clients to confirm event details and special requests.
- Oversaw setup and breakdown of banquet spaces for various functions.
Banquet Captain
Richard's Restaurant
Boise
03.2022 - 01.2025
- Supervised and trained banquet staff in providing exemplary customer service.
- Collaborated with catering managers on menu planning and pricing for diverse events, enhancing client satisfaction.
- Monitored quality control throughout the duration of the event.
- Organized on-site logistics including setup and breakdown of equipment, registration tables, seating arrangements, catering services.
- Supported event participants by promptly addressing inquiries and resolving issues, contributing to positive event experiences.
- Cultivated strong vendor relationships to ensure seamless service delivery for banquets.
- Engaged with prospective and existing customers to discuss specific services offered.
Vendor
Three Palms Corporation
Boise
01.2018 - 03.2022
- Negotiated favorable terms and pricing, optimizing cost savings and profitability.
- Managed inventory and restocked items to ensure availability for customer purchase
- Created engaging merchandise displays to enhance product visibility and attract customers
- Resolved customer issues promptly to minimize business disruptions and sustain satisfaction.
- Managed stressful situations while multitasking effectively to maintain operations
Vendor
Peet's Coffee and Tea
Boise
09.2017 - 01.2020
- Addressed discrepancies between organization and vendors promptly, ensuring smooth operations and fostering strong vendor relationships.
- Oversaw inventory management and restocked items to maximize product availability for customer purchases.
- Cultivated customer relationships through attentive service and effective problem resolution, enhancing customer loyalty.
- Resolved issues promptly, minimizing disruptions to business operations and maintaining customer satisfaction.
Server Manager
Pacific'O Restaurant
Lahaina
08.2005 - 08.2017
- Resolved guest complaints and concerns, rebuilding loyalty and enhancing satisfaction
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Trained new servers in procedures, menu items and customer service strategies
- Monitored staff performance, addressing issues to maintain service quality
- Coordinated special events and on-site catering to ensure seamless execution
- Supported cleanliness by maintaining tidy and organized work area
Education
High School -
Wood River High School
Idaho06-1997
Skills
- Brunch service
- Food service management
- Banquet setup
- Event management software
- Corporate event coordination
- On-site event support
- Venue coordination
- Staff leadership
- Team member development
- Teamwork and collaboration
- Guest relations
Certification
Liquor Handling - TiPS
References
References available upon request
Timeline
Brunch Supervisor
Baraboo Supper Club
02.2025 - Current
Banquet Captain
Hemlock Prime
01.2025 - Current
Banquet Captain
Richard's Restaurant
03.2022 - 01.2025
Vendor
Three Palms Corporation
01.2018 - 03.2022
Vendor
Peet's Coffee and Tea
09.2017 - 01.2020
Server Manager
Pacific'O Restaurant
08.2005 - 08.2017
High School -
Wood River High School