Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Work Preference
Software
Interests
Timeline
Hi, I’m

Katie Brown

College Station,TX
Katie Brown

Summary

Professional sales-focused manager with over 5 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.

Overview

9
years of professional experience

Work History

Enterprise Mobility
College Station, TX

Branch Manager
07.2023 - Current

Job overview

  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes to grow branch by average of 10%.
  • Developed high-performing team through targeted training, and performance management initiatives.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly by roughly 20%.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.

Enterprise Holdings Inc., Rent-A-Car
Bryan, TX

Assistant Branch Manager
10.2021 - 06.2023

Job overview

  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised team of 12 branch employees and made recommendations regarding performance evaluations.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.

Enterprise Holdings Inc., Rent-A-Car
College Station, TX

Management Trainee / Management Assistant
12.2019 - 10.2021

Job overview

  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Analyzed customer feedback to identify areas for improvement.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Described product to customers and accurately explained details and care of merchandise.
  • Pursued every opportunity to learn about rental car business at all levels and improve team member support.
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Explained services and products to customers in friendly and engaging way.
  • Assisted established management staff with operational and Development oversight, business development, and process improvement strategies.
  • Oversaw training and onboarding process for all newly hired employees.

Blinn College
Brenham, TX

Graphic Designer
04.2019 - 12.2019

Job overview

  • Developed innovative designs for variety of clients in graphic design industry.
  • Applied color theory and composition techniques to construct appealing designs.
  • Designed creative digital displays used in online advertising for various departments.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Edited and enhanced existing artwork and graphics.

The Clubs Of Lakeway
Lakeway, TX

Snack Bar Attendant
05.2017 - 08.2018

Job overview

  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Adhered to alcohol service policies and procedures.
  • Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
  • Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.

Stanberry Realtors
Austin, TX

Marketing Director
08.2017 - 03.2018

Job overview

  • Created content and promotional materials to drive engagement and conversions.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Created innovative strategies to drive customer engagement.
  • Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Stanberry Realtors
Austin, TX

Graphic Designer
09.2015 - 08.2017

Job overview

  • Used cutting-edge technologies to create immersive experiences.
  • Applied color theory and composition techniques to construct appealing designs.
  • Developed original designs for print media, magazines and newspapers.
  • Developed innovative designs for variety of clients in real estate industry.
  • Implemented feedback and suggestions from clients to improve designs.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Collaborated with other designers to create visually appealing graphics for range of print and digital media.
  • Completed final touches for projects before rollout.
  • Developed graphics and visual content for social media campaigns.
  • Collaborated with content and marketing teams to confirm design compliance with brand guidelines.

Education

Thomas More College
Fort Mitchell, KY

Arts from Graphic Design
05.2015

University Overview

  • Extracurricular Activities: Softball(2012-2015), Athletic Photographer(2012-2015

Skills

  • Account Retention
  • Workflow Schedules
  • Client Relationship Management
  • Asset Control
  • Corporate Standards
  • Team Development
  • Sales Expertise
  • Risk Management
  • Excellent Team Leadership
  • Operations Management
  • Business Development
  • Judgment and Decision-Making
  • Creating Collateral
  • Adobe Creative Suite
  • Logo Design
  • Branding
  • Critical Thinking
  • Manage Vendors

Quote

You often meet your fate on the road you take to avoid it.
French proverb
Availability
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefits401k matchPaid time off

Software

Adobe creative suite

Microsoft office

Interests

Photography

Team development

Timeline

Branch Manager
Enterprise Mobility
07.2023 - Current
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
10.2021 - 06.2023
Management Trainee / Management Assistant
Enterprise Holdings Inc., Rent-A-Car
12.2019 - 10.2021
Graphic Designer
Blinn College
04.2019 - 12.2019
Marketing Director
Stanberry Realtors
08.2017 - 03.2018
Snack Bar Attendant
The Clubs Of Lakeway
05.2017 - 08.2018
Graphic Designer
Stanberry Realtors
09.2015 - 08.2017
Thomas More College
Arts from Graphic Design

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Katie Brown