Katie cakanic
Summary
Efficient Tier 1 Associate known for high productivity and capability to complete tasks swiftly. Possess specialized skills in customer service, problem-solving, and technical support that ensure success in fast-paced environments. Excel at communication, teamwork, and adaptability, leveraging these soft skills to achieve objectives and enhance team performance.
Overview
11
11
years of professional experience
Work History
Tier 1 Associate
Amazon
Oak Creek
06.2021 - 06.2026
- Resolved order discrepancies through effective coordination with team members and customers.
- Packed customer orders accurately to fulfill customer needs.
- Picked customer orders to be packed.
- Fixed minor jams in cardboard machine to maintain workflow.
- Taught associates their path
Assistant Manager, Customer Service
Spencer's Gifts
Greenfield
11.2015 - 05.2021
- Managed customer inquiries and resolved issues efficiently.
- Supervised daily operations of customer service team at retail store.
- Trained new staff on customer interaction and service standards.
Education
Harold S. Vncent
Milwaukee, WISkills
- Order fulfillment
- Inventory management
- Equipment maintenance
- Problem solving
- Issue resolution
- Training new staff
- Team leadership
- Attention to detail
- Customer service
Timeline
Tier 1 Associate
Amazon
06.2021 - 06.2026
Assistant Manager, Customer Service
Spencer's Gifts
11.2015 - 05.2021
Harold S. Vncent