Summary
Overview
Work History
Education
Skills
Functional Summary
References
Timeline
Generic

Nicole Foggie

St. Louis,MO

Summary

My objective is to be productive in public interaction so that I may continue to be a service to our community

More than 20years of recent full- time public contact experience in an office environment, Including, work @ home office environment . I have great organizational skills and time management skills. Detail oriented, self motivated and a team player. I am not limited to dealing with a fast pace environment as well as high volume of inquiries and complaints, problem solving and providing detailed information, resolving conflicts in stressful situations however keeping a professional demeanor. I also performed clerical tasks as well as communicated with customers viatelephone, e-mail, Fax, Chat and in person. I have strong communication and writing skill. Personable and dedicated Customer Service Representative with extensive experience in Call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Associate Tier 1

DLI5 Amazon Delivery Service
Pontoon Beach, IL
01.2023 - Current
  • Dock pusher, Repack, Problem Solver

Certified Loan Signing Agent

Zsa signing agents LLC
St. Louis, MO
06.2020 - Current
  • Services offered: Notary singing, General notary work (GNW) mobile notary, Remote online notary (RON), Electronic Notarization, Notary Permit Runner (NPR), Officiate (Wedding), Estate planning notarization signing, Field Inspections, Apostille, Finger printing, I-9, Types of Notarizations: Acknowledgements, Jurats, Copy Certifications, Oaths

Zsa Cleaning Services LLC Home Base Business

Zsa Cleaning Services LLC
St. Louis, MO
08.2017 - Current
  • Hold cleaning contract with Vatterott Properties, Hold cleaning contract with Le May Properties Commercial and Residential Properties, Hold five employees, Hold interviews, Background checks, Hiring, Training, Scheduling, Assigning Duties, Sweep and mop floors, Clean buildings by emptying trash, sweeping and cleaning surfaces, Use cleaning solutions to remove stains and clean surfaces, Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees, Clean and service restrooms with mops and disinfectants, Payroll

Picker

HandiCare Medical equipment manufacturer
Maryland Heights, MO
07.2022 - 01.2023
  • Pick orders for customers via personal and or Companies, Hospitals

Associate Tier 1

STL8 Amazon Fulfillment Center
St. Charles, MO
09.2019 - 07.2022
  • Packing orders for customers, PPMix, AFE 1 and 2, PPSmalls, Smart Pac, JackPot, StowDock, Problem Solver, Learning Ambassador

Commercial Cleaning Franchisee Owner/ Franchise

Corvus
Maryland Heights, MO
08.2017 - 04.2020
  • ZsaZsaLLC Cleaning Service, Held 5 employees, Held 7 Commercial accounts, Held interviews, Background checks, Hiring, Training, Scheduling, Assigning Duties, Sweep and mop floors, Clean buildings by emptying trash, sweeping and cleaning surfaces, Use cleaning solutions to remove stains and clean surfaces, Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees, Clean and service restrooms with mops and disinfectants, Payroll

Supervisor

Centaur Building Services, Inc
St. Louis, MO
08.2015 - 08.2018
  • Training, Assigning Duties, Sweep and mop floors, Clean buildings by emptying trash, sweeping and cleaning surfaces, Use cleaning solutions to remove stains and clean surfaces, Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees, Clean and service restrooms with mops and disinfectants, All duties and responsibilities accrue with in a Law office building

Customer Service Agent

Working Solutions
Plano, TX
10.2014 - 08.2015
  • Answer high volumes inbound calls from customers requesting to place orders, Resolve order issues, Provide detailed product information and pricing for companies such as Nine West, Ann Kline, Easy Spirit, and Jones of NY

Customers Service Representative

West at Home, LLC
San Antonio, TX
10.2007 - 05.2015
  • Answer high volumes inbound calls from customers requesting to place orders, Resolve order issues, Provide detailed product information and pricing for companies such as Pro Flowers, SiriusXm Satellite Radio, Toys R Us/Babies R Us, Tabebo for Kids, GE Factory Services, and HSN

Operations Representative

Bank of America
St. Louis, MO
04.2010 - 01.2012
  • Review and key checks into the OPEX lockbox data system, Distribute mail to various Bank of America clients

Legal Receptionists

Anthony Whitfield, Attorney At Law, LLC
St. Louis, MO
11.2006 - 06.2007
  • Manage attorneys' court dockets, Prepare legal forms, Conduct one-on-one interviews with clients, Assist Judges with organizing court continuances and filings

Court Clerk I

State of MO Circuit Civil Courts
St. Louis, MO
03.2000 - 12.2005
  • Editing and indexing court documents

Court Clerk III Supervisor

State of MO Circuit Civil Courts
St. Louis, MO
01.2004 - 12.2005
  • Case Information/Dispositions/Abstract, Data entry of all circuit and associate case files, Properly code all files for accurate retrieval

Court Clerk II

State of MO Circuit Civil Courts
St. Louis, MO
10.2002 - 10.2004
  • Child support, Process court pleadings in the MACCSS system, Assign case numbers, Develop court summons, Ensure proper delivery to respondents

Education

Criminal Justice

ITT-Technical institute
03.2010

Criminal Justice

University of Phoenix
03.2008

Diploma -

Roosevelt High
05.1992

Skills

  • Data Collection
  • Scheduling
  • Paperwork Processing
  • Product Knowledge
  • Data Entry
  • Account Updating
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Report Generation
  • Appointment Scheduling
  • Consultative Sales
  • Call Management
  • Problem Resolution
  • Filing
  • Clerical Support
  • Receiving Support
  • High-Energy Attitude
  • Order Processing
  • Delivery Scheduling
  • Order Fulfillment
  • Microsoft PowerPoint
  • Professional Telephone Demeanor
  • Service Upselling
  • Technical Support
  • Quality Assurance Controls
  • Sales Closing
  • Complaint Handling
  • Prioritization
  • Office Equipment Proficiency
  • Positive and Professional
  • Typing Proficiency
  • Shipping and Receiving Understanding
  • Payment Processing
  • Customer Service
  • Dispute Resolution
  • Call Center Operations
  • Retail Sales Customer Service
  • De-Escalation Techniques
  • Building Rapport
  • Conflict Resolution
  • Active Listening
  • Staff Training
  • Problem-Solving Abilities

Functional Summary

My skills indicate that I excel in commutation proficiency; therefore I have the ability to communicate with the company and customer to satisfy both expectations. I am proficient with technical capacity such as operating fax machines, copier, printer, scanners, and Smart phones. I have knowledge in computer software such as Microsoft Word office, Power point and Excel, Zendesk. Type 75 to 125 wpm and 9000 ksph

References

  • Lisa Keeper Court Clerk II
  • Catina Braylock Court Clerk III Family Court Manager
  • Patty Pollihan Courtroom Clerk Manager
  • Brenda Mahr CEO of Employment Connection
  • Ishleka Bloodsaw Financial Advisor GKN Aerospace
  • Erica Tivis Mental Health Specialist

Timeline

Associate Tier 1

DLI5 Amazon Delivery Service
01.2023 - Current

Picker

HandiCare Medical equipment manufacturer
07.2022 - 01.2023

Certified Loan Signing Agent

Zsa signing agents LLC
06.2020 - Current

Associate Tier 1

STL8 Amazon Fulfillment Center
09.2019 - 07.2022

Zsa Cleaning Services LLC Home Base Business

Zsa Cleaning Services LLC
08.2017 - Current

Commercial Cleaning Franchisee Owner/ Franchise

Corvus
08.2017 - 04.2020

Supervisor

Centaur Building Services, Inc
08.2015 - 08.2018

Customer Service Agent

Working Solutions
10.2014 - 08.2015

Operations Representative

Bank of America
04.2010 - 01.2012

Customers Service Representative

West at Home, LLC
10.2007 - 05.2015

Legal Receptionists

Anthony Whitfield, Attorney At Law, LLC
11.2006 - 06.2007

Court Clerk III Supervisor

State of MO Circuit Civil Courts
01.2004 - 12.2005

Court Clerk II

State of MO Circuit Civil Courts
10.2002 - 10.2004

Court Clerk I

State of MO Circuit Civil Courts
03.2000 - 12.2005

Criminal Justice

ITT-Technical institute

Criminal Justice

University of Phoenix

Diploma -

Roosevelt High
Nicole Foggie