Zaida Soto
New Braunfels
Summary
Dynamic professional with experience at Amazon, excelling in customer service and safety compliance. Proven ability to train and develop team members while maintaining calm under pressure. Bilingual in English and Spanish, I leverage strong communication and critical thinking skills to resolve conflicts and enhance team collaboration effectively.
Highly-motivated employee with the desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Associate Tier 1
Amazon
San Macos
07.2021 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Part of the safety group, learning ambassador, and tour ambassador.
- Cross trained in different departments.
Education
Associate of Arts - Pre Law
Universidad National
Panama, REP01-1982
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Critical thinking
- Conflict resolution
- Safety compliance
- Employee training
- Calm under pressure
- Training & Development
- Adaptable learning
- Decision-making
- Active listening
- Organization
- Verbal communication
- Public speaking
- PPE use
- Communication
- Leadership
- Multitasking Abilities
- Self-Directed
- Problem resolution
- Bilingual (English and Spanish)
Timeline
Associate Tier 1
Amazon
07.2021 - Current
Associate of Arts - Pre Law
Universidad National
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