Katie Carpenter
Nice,USA
Summary
I am an Innovative leader with a robust background in administrative management, operations, and community engagement, with a strong focus on achieving results with reliable, flexible approach. Proficient in overseeing office functions, managing resources, and delivering exceptional support. Seeking to leverage extensive experience to serve as the Chief Executive Officer (CEO) of the 49th District Agricultural Association, leading the Lake County Fairgrounds to continued growth and success.
Overview
8
8
years of professional experience
Work History
Office Services Supervisor
County of Lake
Lakeport, CA
11.2021 - Current
- Oversaw and provided leadership for a team of up to 11 staff members, focusing on recruitment, training, and performance evaluation
- Ensured operational excellence and financial accuracy through regular audits of cash handling procedures
- Offered guidance and conflict resolution support to front desk personnel, enhancing customer and visitor experience during high-pressure scenarios
Behavior Change Case Manager
Geogroup
Ukiah, CA
08.2020 - 09.2021
- Managed caseloads and facilitated both group and individual behavioral change programs for juvenile and adult clients, contributing to impactful community reintegration and behavior modification
- Organized appointments, created treatment plans, and collaborated with cross-disciplinary teams to deliver targeted services
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Direct Support Professional (DSP)
Turning Point of Central California
Kelseyville, CA
09.2016 - 02.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Lead Supervisor
Trinity Services
Lakeport, Ca
11.2016 - 12.2019
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Directed the daily operations of a fully functional kitchen, including supervision of inmate workers, inventory management, ordering, and adherence to health code compliance
- Spearheaded training programs that improved food handling procedures and minimized health violations
- Developed emergency response and safety protocols while maintaining positive relationships with diverse populations
Education
College Prep -
Clear Lake High School
Lakeport, CASkills
- Leadership & Staff Management
- Strategic & Financial Planning
- Event & Facility Management
- Community Outreach & Public Relations
- Regulatory Compliance
- Marketing & Fundraising
- Direct Care
- Case Management
- Behavioral Health
- Budget Management
- Inventory Control
- Training & Supervision
- Administrative Operations
- Crisis Intervention
- Customer Service
- Public Speaking
- Marketing & Communications
- Training and coaching
- Scheduling and calendar management
- Documentation and control
- Payroll and budgeting
- Policy and procedure modification
- Budgeting expertise
- Staff hiring
- Office management software
- Vendor engagement
- Multitasking
- Reliability
- Team Management
- Conflict Resolution
- Administrative Procedures
Additional Information
Letters of Reference and Additional Materials Available Upon Request.
Certificationsandeducation
- CPR & First Aid Certification
- Food Handler Certification
- College Prep, Clear Lake High School, Lakeport, CA
Keyqualificationsandskills
- Leadership & Staff Management: Demonstrated ability to lead, mentor, and inspire cross-functional teams to meet strategic goals and community needs.
- Strategic & Financial Planning: Expertise in developing and maintaining budgets, fiscal management, and effective resource allocation to drive organizational success.
- Event & Facility Management: Adept at coordinating community-driven events, facility maintenance, and leveraging venues as valuable resources for public engagement.
- Community Outreach & Public Relations: Strong experience fostering partnerships with government agencies, nonprofits, and local organizations to increase visibility and engagement.
- Regulatory Compliance: Skilled in maintaining adherence to state regulations and legal requirements in various organizational operations.
- Marketing & Fundraising: Experienced in marketing strategy development, grant writing, and creating sponsorship opportunities to support organizational growth.
Timeline
Office Services Supervisor
County of Lake
11.2021 - Current
Behavior Change Case Manager
Geogroup
08.2020 - 09.2021
Lead Supervisor
Trinity Services
11.2016 - 12.2019
Direct Support Professional (DSP)
Turning Point of Central California
09.2016 - 02.2021
College Prep -
Clear Lake High School