Dawn McNair
BROOKLYN
Summary
Highly organized professional with strong background in office services management. Known for optimizing processes and enhancing operational efficiency. Valued for collaborative team leadership and adaptability to dynamic work environments. Skills include process improvement and team coordination.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Office Services Supervisor
Jones Lang LaSalle Americas
New York, NY
09.2015 - 11.2022
- Supervised daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures to enhance productivity and streamline processes.
- Trained and mentored staff on administrative best practices and company policies.
- Coordinated logistics for internal meetings, ensuring timely preparation of materials and resources.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw inventory management, maintaining adequate stock levels of essential supplies and equipment.
Receptionist
The Millennium Group International LLC
New York, NY
12.2012 - 08.2013
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating efficient information flow and customer service.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Trained new staff on office protocols and customer interaction techniques to ensure consistent service standards.
- Handled multi-line phone systems, providing prompt responses to inquiries and directing calls appropriately.
Customer Service Associate
Pitney Bowes Management Services
New York, NY
12.1999 - 06.2010
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective responses.
- Assisted customers with product troubleshooting, enhancing user experience and satisfaction levels.
- Processed service requests efficiently using CRM software to track and manage customer interactions.
- Collaborated with team members to streamline processes, improving overall operational efficiency.
- Trained new staff on customer service protocols, fostering a knowledgeable and capable team environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Pacific High School
Brooklyn, NY01-1989
Skills
- Organizational leadership
- Relationship building
- Training and coaching
- Scheduling and calendar management
- Scheduling coordination
- Customer service
- Organizational skills
- Customer relations
- Office management
- Data entry
- Supply management
- Office management software
- Teamwork
- Problem-solving
- Time management
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
Timeline
Office Services Supervisor
Jones Lang LaSalle Americas
09.2015 - 11.2022
Receptionist
The Millennium Group International LLC
12.2012 - 08.2013
Customer Service Associate
Pitney Bowes Management Services
12.1999 - 06.2010
High School Diploma -
Pacific High School