Katie Carrico

Assist HR team with hiring process, including badging and completing On Boarding.

• Assist Package Handlers with any questions or concerns regarding Attendance Policy
• Assist Package Handlers with MySchedule passwords and explained the importance of logging into the Application regularly to maintain station compliance.
• Track attendance daily for Package Handlers and advise Supervisors on Terminations.
• Maintained all Package Handler personnel files, verify all H-036s for errors.
• Created and maintained a check in/out process for all equipment daily.
• Run reports during the sort for Ops Supervisors including Potential Misloads, Load Quality Audits and TLH to improve key metrics.
• Run MyTime reports throughout the sort to assist Ops Supervisors with Rest & Meal, and Modified Punches. Assist by engaging with Package Handlers to show them how to use the time clock properly and discuss the importance of verifying their punches in a timely manner.
• Planned, coordinated and directed with 952 ASB Engagement Team for all Engagement including for drivers. Maintained positive and professional environment.
• Participated and encouraged in the development of Package Handlers to become Trainers/Ops Supervisors.

• Used hand-held scanners track item movements.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Followed verbal and written instructions to properly move and load packages to the proper areas.
• Removed jams and unblocked conveyor system to maintain flow of goods.

• Support Multi Team Leader, served as on-site point on contact for client service concerns for multiple retail offices within the district, ensuring quality to promote company value.
• Hold office associates accountable to HRB Standard Operating Procedures, maintain positive client service experience, with escalation to the District General Manager as needed.
• Engage with clients to ensure they are scheduled properly to avoid scheduling conflicts.
• Lead daily huddles with teams to communicate essential information regarding targets for the day, deadlines, and overall goals for the season while maintaining quality standards.
• Update client info in database as needed, client interviews, accept payments, maintain client personal information including original tax documents in a locked and secured location.
• Verify “Holds” and make sure that all client files are up to date with current notes documented with status of each file for easy follow-up, maintain office for cleanliness and sanitation in between appointments.

• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Delivered timely and accurate charge submissions.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Posted payments and collections on regular basis.
• Monitored outstanding invoices and performed collections duties.
• Used data entry skills to accurately document and input statements.

• Answer multiple phone lines via PBX Switchboard, 2 Way Radio, paging and overhead system.
• Register patients for In and Outpatient services, update patient demographics, verify insurance, accept payments and make daily deposits.
• Served as first point of contact to discus policy and procedures to visitors, patients and family members. Aide security with patient/visitor conflicts.
• Quality Control on all Registrants in Admitting Department to verify all insurance information has been billed correctly and in a timely manner. Assist in planning and instructing training classes for fellow associates and new hires.
• Assist ED staff by calling On-Call Techs/Clergy as needed, inputting Radiology/Lab orders as necessary.
• Maintained all medical charts via paper charts, AS400 and First Net. Completed transfer paperwork for patients being admitted and/or transferred to another facility.
• Maintained and secured all documents, verified all medical charts for ED staff notes and signatures required before being sent to Medical Records Department.