Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Cipolla

Dunnellon

Summary

Experienced professional with a Bachelor's in Business Management and Leadership from Bellevue University, offering over a decade of expertise in customer service management and bakery operations. Proven skills in team leadership, inventory control, and delivering exceptional customer experiences. Currently excelling as a Bakery Associate and Cake Decorator at Walmart (2017–present), proficient in preparing and decorating bakery products while maintaining high-quality and safety standards. Seeking to leverage this comprehensive background into a professional role that values leadership and operational excellence.

Overview

14
14
years of professional experience

Work History

Bakery Associate/Cake Decorator

Walmart
11.2017 - Current
  • Prepare, bake, and decorate various bakery products, including bread, donuts, and cakes.
  • Manage inventory by performing monthly checks, recording stock levels, and ordering supplies.
  • Ensure product quality by adhering to safety and freshness standards.
  • Provide excellent customer service, including custom orders and product recommendations.
  • Maintain a clean, organized work environment and follow food safety protocols.
  • Stock and display bakery products attractively and rotate stock for freshness.
  • Collaborate with team members to ensure efficient bakery operations.

Customer Service Representative Team Lead

Alorica
04.2014 - 09.2017
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Assistant General Manager

Kentucky Fried Chicken
11.2010 - 04.2014
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Education

Bachelor of Science - Business Management And Leadership

Bellevue University
Bellevue, NE
03-2024

Skills

  • Team Leadership: Managed and led teams in customer service and food service environments
  • Inventory Management: Conducted regular inventory checks, maintained stock levels, and managed supply orders
  • Customer Service Excellence: Provided outstanding service, handled custom orders, and resolved customer issues effectively
  • Quality Assurance: Ensured adherence to safety and freshness standards in food preparation and service
  • Staff Training and Development: Hired, onboarded, and trained new employees to enhance team performance
  • Operational Management: Oversaw daily operations, including scheduling, process improvement, and maintaining a clean work environment
  • Baking and Cake Decorating: Skilled in preparing, baking, and decorating various bakery products
  • Communication: Effectively communicated with team members and customers to ensure smooth operations and satisfaction
  • Time Management: Efficiently prioritized tasks to meet deadlines and maintain productivity

Timeline

Bakery Associate/Cake Decorator

Walmart
11.2017 - Current

Customer Service Representative Team Lead

Alorica
04.2014 - 09.2017

Assistant General Manager

Kentucky Fried Chicken
11.2010 - 04.2014

Bachelor of Science - Business Management And Leadership

Bellevue University

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Katie Cipolla