Summary
Overview
Work History
Education
Skills
Start Date
End Date
City
State
Roles And Responsibilities
Timeline
Generic

Katie Cole

Gilbert,AZ

Summary

Personable and results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

Overview

13
13
years of professional experience

Work History

Director of Sales

Element
09.2022 - Current
  • Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
  • Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
  • Generated over $15MM in pipeline to close revenue and attain quota.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
  • Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
  • Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.

Strategic Account Manager

Holman
09.2016 - 09.2022
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities
  • Trained, mentored and motivated staff to instill desire for superior performance
  • Built credibility and trust to influence client's buying decisions
  • Established client and market priorities to execute strategic course of action
  • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience
  • Partnered with internal resources to present additional value and expertise to clients
  • Created demand by matching business problems to product and service solutions
  • Suggested solutions and innovative ideas to meet client needs
  • Negotiated prices, terms of sales and service agreements
  • Built relationships with customers and community to promote long term business growth
  • Worked independently with minimal supervision
  • Monitored sales performance metrics to achieve strategic account objectives

Sales Account Development

Holman
06.2013 - 08.2016
  • Analyzed territory performance and developed sales territory business plans
  • Developed account planning strategies, sales opportunities and accounts with growth potential
  • Called on new and existing customers targeting specific lists, AOPs and products
  • Leveraged industry trends and competitive analysis to improve customer relationship building.

Coach

Dale Carnegie Training
02.2014 - 03.2014
  • Coached 30 students enrolled in the 'Skills for Success' course under head Teacher
  • Asked personally by Dale Carnegie due to top performance in previous courses taken.

Client Relations

Holman
10.2012 - 05.2013
  • Logged call information and solutions provided into internal database
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Communicated with customers to assess and address individual needs, providing timely and quality support.

Customer Support Representative

Holman
02.2012 - 09.2012
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
  • Connected with customers to address questions and resolve issues through phone and email
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
  • Documented customer interactions in computer system and assisted cross-functionally with all departments to deliver high-quality customer service.

Licensing & Supply Chain Analyst

Holman
05.2011 - 01.2012
  • Performed routine data entry or document management.

Education

Bachelor of Arts - Communications And Women's & Gender Studies

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2009

Skills

13 Years of Fleet Industry Experience

Organization and Time Management

Contract Oversight

Effective Customer Communication

New and Existing Business Growth

Sales Software Proficiency

Start Date

09/2016

End Date

Current

City

Phoenix

State

Arizona

Roles And Responsibilities

  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Built credibility and trust to influence client's buying decisions.
  • Generated pipeline to close revenue and attain quota.
  • Established client and market priorities to execute strategic course of action.
  • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Created demand by matching business problems to product and service solutions.
  • Suggested solutions and innovative ideas to meet client needs.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Worked independently with minimal supervision.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Attended monthly sales meetings and quarterly sales trainings.

Timeline

Director of Sales

Element
09.2022 - Current

Strategic Account Manager

Holman
09.2016 - 09.2022

Coach

Dale Carnegie Training
02.2014 - 03.2014

Sales Account Development

Holman
06.2013 - 08.2016

Client Relations

Holman
10.2012 - 05.2013

Customer Support Representative

Holman
02.2012 - 09.2012

Licensing & Supply Chain Analyst

Holman
05.2011 - 01.2012

Bachelor of Arts - Communications And Women's & Gender Studies

Rutgers, The State University of New Jersey
Katie Cole