Katie Cole
Deltona,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Damage Prevention Coordinator
Florida Public Utilities/Florida City Gas
07.2024 - Current
- Investigate damages to company assets
- Collect data from all entities involved in damaged facilities, including in-house employees, contractors, sub-contractors and leadership team
- Assess costs of damages, gas loss, and customers affected followed by creating billing invoice to responsible party
- Provide Gas 101 and safe digging practice trainings to contractors
- Hold monthly Damage Prevention Meetings within varying division territories, including field employees and management team
- Collaborate with industry peers to expand networking possibilities and growth protentional
- Works closely alongside claims recovery vendor in efforts to recoup company costs of damages facilities
- Field assessments of high priority damages
Engineering Clerk/Operations Assistant
Florida Public Utilities Company
06.2016 - 07.2024
- Closing New Service & Amendments
- Asset log updating and management
- Compliance data entry / Leak Report data entry
- 7100 reports
- Respond to customers, city officials, and Law firms for right-of-way easements requests
- Scan and assign locate tickets with Sunshine 811 online ticket system
- Correspond with engineering on design tickets
- Create letters of construction notice to the PSC for projects that require more than 2000ft of pipe
- Assist with support trainings and assistance trainings based on the business needs
- Meter reading download/upload support for billing
- Ensure DIRT/SDMS match System Leak Report for Compliance
- Aid/Assist dispatching and corresponding immediate response for contractors who call in a hit facility damage
- Send emergency notification emails out for reported hit facilities
- Create/Start the SDMS report for responding technicians for emergency hit facilities
Customer Service Representative
Florida Public Utilities Company
11.2015 - 05.2016
- Acknowledging and solving customer concerns
- Processed payment and/or set up payment arrangement
- Provided information about products
- Creating accounts for new customers
- Build and submit daily work orders based on customers’ needs
Propane Clerk
Florida Public Utilities Company
10.2014 - 11.2015
- Inbound call assistance for customers billing concerns
- Process any propane gas transactions consisting of scheduling of deliveries of gas
- Dispatch deliveries to propane drivers
- Set up service accounts for new customers
- Daily reconciliation of our bulk plant facilities for propane gas levels in our storage tanks and individual bobtail delivery trucks, before and after deliveries were made
- Processing of service orders from contractors and ensuring billing was accurate
- Daily, Weekly & Monthly report analysis to ensure proper business needs are met
Education
High School Diploma -
Delmar Jr. Sr. High School
Skills
- Effective communication
- Data collection
- Project planning
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Attention to Detail
- Dependable and Responsible
- System Proficiency
- Safety standards and protocols
- Verbal Communication
- Written Communication
Certification
- CPR/AED certified thru June 2026
- LLLC Safety Driving Course Certified
- State of Florida Notary thru August 2028
- NULCA Accreditation in Line Locating Underground Utilities
Timeline
Damage Prevention Coordinator
Florida Public Utilities/Florida City Gas
07.2024 - Current
Engineering Clerk/Operations Assistant
Florida Public Utilities Company
06.2016 - 07.2024
Customer Service Representative
Florida Public Utilities Company
11.2015 - 05.2016
Propane Clerk
Florida Public Utilities Company
10.2014 - 11.2015
High School Diploma -
Delmar Jr. Sr. High School
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