Katie Coleman
Cincinnati,Ohio
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Passionate about community engagement and the willingness to connect with customers and surrounding small businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pilates Instructor
Sage Yoga Hot + Pilates
01.2023 - Current
- Certified fitness and wellness professional who leads group and private classes in Yoga and Pilates
- Teaching students how to perform the various stretching poses, practice meditation, and promote mindfulness in addition to overall wellbeing.
Yoga Instructor
Sage Yoga Hot + Pilates
01.2020 - Current
- Certified fitness and wellness professional who leads group and private classes in Yoga and Pilates
- Teaching students how to perform the various stretching poses, practice meditation, and promote mindfulness in addition to overall wellbeing.
FOH Manager
The Wheel
01.2023 - 01.2024
- Coordinate and oversee private events and special occasion dinners
- Coordinator for offsite events
- Preparation of daily restaurant items
- Ensure customer satisfaction.
General Manager
Spoon: Kitchen & Market
06.2020 - 12.2022
- Recruited and trained hourly staff
- Performance and Inventory Management
- Customer engagement and satisfaction.
Dental Hygiene Assistant
Jane Mays, D.M.D
04.2018 - 05.2020
- Dental Hygienist Support; responsibilities included perio-charting and patient specific notetaking
- Conducted sanitation lab duties, i.e., sanitization of all dental instruments
- Organized and maintained inventory of all dental instruments
- Oversaw inventory and ordering of dental and office supplies.
Receptionist and Promotions Coordinator
Seven Hills Women's Health Centers
07.2015 - 04.2018
- Greeted and checked-in patients upon arrival
- Maintained patient flow throughout their visit
- Financial Coordinator; responsibilities included collecting payments, collecting personal, medical and insurance information
- Quickly adapted to and learned new Records Management Software; responsible for training all staff on various software and technology
- Oversaw and managed office and medical supply inventories.
Front Desk Receptionist
Oxford Township Parks & Recreation
09.2014 - 01.2015
- Greeted visitors entering the facility, and via phone; answering inquiries or referring to departmental staff
- Performed basic bookkeeping, filing, and clerical duties
- Scheduled appointments and departmental meetings.
Customer Service Supervisor
Oxford Township Parks & Recreation
01.2012 - 01.2015
- Trained all new staff regarding efficiency in customer-centered services, and overall job etiquette
- Responsible for concession stand deliveries and sales at two separate locations
- Cashiered and balanced daily sales.
Education
Bachelor of Science in Kinesiology and Health - Health Promotion
Miami University
12.2014
Skills
- Customer Services
- Guest Engagement
- Group and Individual Instruction
- Time Management Abilities
- Positive Reinforcement Techniques
- Staff Supervision
Certification
- Yoga Alliance, 200 hour Registered Teacher, 06/01/20
- SOPHE, Society for Public Health Education, Fall 2013
Volunteer Experience
- Growth International Volunteer Excursions (G.I.V.E), 01/01/15, Chiang Mai, Thailand, Built agricultural center to improve farming and livelihood, Tutored village children and assisted with their English skills
- Jiquilillo, Summer 2013, Nicaragua, Aided local village in building an eco-friendly vocational school, Tutored village children by incorporating games and one-on-one interaction
- Boosting Alcohol Consciousness Concerning the Health of University Students (BACCHUS), Fall 2013-2015, Encouraged national forums on young adult health and safety concerns, including alcohol, drugs and sexual behavior, Distributed information on alcohol and drug safety
Timeline
Pilates Instructor
Sage Yoga Hot + Pilates
01.2023 - Current
FOH Manager
The Wheel
01.2023 - 01.2024
General Manager
Spoon: Kitchen & Market
06.2020 - 12.2022
Yoga Instructor
Sage Yoga Hot + Pilates
01.2020 - Current
Dental Hygiene Assistant
Jane Mays, D.M.D
04.2018 - 05.2020
Receptionist and Promotions Coordinator
Seven Hills Women's Health Centers
07.2015 - 04.2018
Front Desk Receptionist
Oxford Township Parks & Recreation
09.2014 - 01.2015
Customer Service Supervisor
Oxford Township Parks & Recreation
01.2012 - 01.2015
Bachelor of Science in Kinesiology and Health - Health Promotion
Miami University
- Yoga Alliance, 200 hour Registered Teacher, 06/01/20
- SOPHE, Society for Public Health Education, Fall 2013
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