Katie Coleman
Dearborn,MI
Summary
Motivated healthcare professional knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy. Extensive background in resolving patient issues and coordinating care with medical teams.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Centene Corporation
01.2024 - Current
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
Grievance and Appeals Coordinator
Blue Cross Blue Shield of Michigan
06.2023 - 11.2023
- Review claims, member benefits, state laws, and federal laws to maintain or overturn member appeals and grievances.
- Gather, research and analyze information to make independent, informed and fair decisions.
- W3R Contractor
Practice Manager III
Beaumont Gastroenterology
11.2020 - 08.2022
- Managed and led a team of 13 providers and 12 clinical and clerical staff for three specialty outpatient clinics, Beaumont Gastroenterology & Beaumont Infectious Disease Associates.
- Participated in the candidate selection process, managed employee performance and ensured adequate training was given to new and existing staff.
- Developed and implemented physician and staff education, processed quality customer satisfaction programs and initiatives.
- Ensure compliance with regulatory agencies and process improvement activities. Also, confirmed that Joint Commission measures were met by overseeing and educating staff.
- Position Eliminated
Practice Manager I
Beaumont Pediatrics
07.2015 - 11.2020
- Managed and led a team of five providers and 10 clinical and clerical staff for an outpatient, primary care office, Beaumont Pediatrics.
- Provided leadership support to Beaumont Infectious Disease as acting Practice Manager I while maintaining the same role at Beaumont Pediatrics from 2016-2018.
Medical Assistant
Beaumont Pediatrics
07.2015 - 08.2016
- Acted as an assistant to the physician/provider to provide healthcare.
- Performed front office duties to provide coverage as needed.
- Maintained patient flow by performing technical procedures, lab protocols and clinically oriented activities under the providers’ orders.
Education
Bachelor's Degree - General Studies, Health Administration Concentration
University of Michigan - Dearborn
01.2013
Associate Degrees - Clinical Management, General Education
Henry Ford Community College
01.2010
Skills
- Leadership & Mentoring
- Planning & Scheduling
- Problem Solving
- Business Administration
- Office Management
- Operations
- Patient Care
- Data Analysis & Reporting
- Event Coordination
- Budgeting
- Customer Service
- Interpersonal Communication
- Verbal and written communication
- Medical terminology
- Project management
- Healthcare operations
- Process improvements
- Clinical quality program standards
Proficiencies
- Microsoft Office Suite
- EPIC & Nextgen
- MCIR
- Nthrive
- Press Ganey & NRC Health
- Health eBlue/PCMH
- Peoplesoft Oracle & HR
- Outreach/HEDIS
- Outlook
- Quality Outreach Tracker
- TruCare
- Omni
- CAREConnects
COMMITTEES
- Beaumont Medical Group Clinical Operations Policies and Procedures Subcommittee
- I represented practice managers and medical assistants at Beaumont Health. Reviewed policies from three different healthcare systems and made appropriate changes to create one corporate policy. We also updated any policy with the current processes, procedures and laws.
- Beaumont Dearborn Code Blue Committee
- I represented outpatient clinics that were physically connected to the hospital. We reviewed recent code blue situations and discussed possible improvements in the processes and assignments.
Timeline
Patient Care Advocate
Centene Corporation
01.2024 - Current
Grievance and Appeals Coordinator
Blue Cross Blue Shield of Michigan
06.2023 - 11.2023
Practice Manager III
Beaumont Gastroenterology
11.2020 - 08.2022
Practice Manager I
Beaumont Pediatrics
07.2015 - 11.2020
Medical Assistant
Beaumont Pediatrics
07.2015 - 08.2016
Associate Degrees - Clinical Management, General Education
Henry Ford Community College
Bachelor's Degree - General Studies, Health Administration Concentration
University of Michigan - Dearborn
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