Hi, I’m
Katie Collins
Dispatch Manager & Event Coordinator
Birmingham,AL
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
1
Certification
Work History
DDS Solutions
Dispatch Manager
03.2019 - 08.2023
Job overview
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage to ensure overall customer satisfaction.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Autogolf Technologies
Marketing Manager
09.2017 - 12.2018
Job overview
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Casual Class Catering
Event Planning Coordinator
03.2014 - 06.2018
Job overview
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Consulted with customers to determine objectives and requirements for events.
Education
University of WestminsterLondon, England
Master of Arts from Applied Psychology
05.2001
Northwestern UniversityEvanston, IL
Master of Science from Mental Health Counseling
05.2001
University of AlabamaTuscaloosa, AL
Bachelor of Arts from Psychology
05.2001
University Overview
- Dean's List Fall 2012
- Research Project: Research Assistant for the Psychology Research Lab at the University of Alabama from 2007-2009. The conducted research has since been published in a scholarly journal.
- Extracurricular Activities: Junior Board Member for the American Foundation for Suicide Prevention (State of Alabama Chapter). 2017-present.
Skills
Microsoft Office
Decision-Making
Delegating Work
Training and Development
Calendar and Scheduling Software
Critical Thinking
Creative Thinking
Resource Coordination
Customer Relationship Management
Events logistics management
Event sales
Vendor and contract negotiations
Meeting planning
Wedding trends proficiency
Project Management
Health, hotel and food service regulations
Certification
Withhold an accredited TEFL (Teaching English as a Foreign Language) and TESOL (Teaching English to Speakers of Other Languages) certification.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Dispatch Manager
DDS Solutions
03.2019 - 08.2023
Marketing Manager
Autogolf Technologies
09.2017 - 12.2018
Event Planning Coordinator
Casual Class Catering
03.2014 - 06.2018
University of Westminster
Master of Arts from Applied Psychology
05.2001
Northwestern University
Master of Science from Mental Health Counseling
05.2001
University of Alabama
Bachelor of Arts from Psychology
05.2001