Summary
Overview
Work History
Education
Skills
Timeline
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Katie Couch

Fostoria

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

16
16
years of professional experience

Work History

Account Manager

Pukka Inc.
09.2024 - 02.2025
  • Maintained detailed records of customer interactions and transactions, allowing for efficient follow-up actions and improved relationship management.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Relationship Banker

Premier Bank
10.2014 - 09.2024
  • Coordinated with different departments to streamline client services.
  • Identified client needs with tailored product recommendations.
  • Facilitated open communication with clients to address financial needs.
  • Monitored transactions for fraud detection to safeguard client assets.
  • Maximized cross-selling opportunities by proactively identifying customers'' unmet financial needs.
  • Increased loan portfolio growth by identifying potential borrowers and effectively presenting loan options.
  • Improved customer experience with thorough product knowledge and prompt issue resolution.
  • Promoted digital banking services to enhance customer convenience and drive adoption rates.

STNA

Ruffing Family Care Center
02.2013 - 10.2014
  • Provided emotional support to patients and families, enhancing overall patient experience and satisfaction.
  • Operated patient lift devices to safely transfer patients with limited mobility, reducing risk of injury.
  • Documented patient intake and dietary requirements, and aided with feeding and monitoring.
  • Provided basic patient care by bathing and grooming patients.


STNA

Good Shepherd Home
03.2009 - 02.2013
  • Operated patient lift devices to safely transfer patients with limited mobility, reducing risk of injury.
  • Administered bedside glucose monitoring, contributing to effective diabetes management.
  • Educated patients on mobility exercises, promoting physical recovery and independence.
  • Provided emotional support to patients and families, enhancing overall patient experience and satisfaction.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted with patient transfer and ambulation.

Education

High School Diploma -

St. Wendelin High School
Fostoria, OH
06-2007

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Customer relationships
  • Customer satisfaction

Timeline

Account Manager

Pukka Inc.
09.2024 - 02.2025

Relationship Banker

Premier Bank
10.2014 - 09.2024

STNA

Ruffing Family Care Center
02.2013 - 10.2014

STNA

Good Shepherd Home
03.2009 - 02.2013

High School Diploma -

St. Wendelin High School

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Katie Couch