KATIE DARNELL
Summary
Experienced with creating and implementing effective training programs tailored to meet organizational goals. Utilizes advanced instructional design techniques to enhance learning experiences. Track record of fostering employee development through strategic training initiatives.
Overview
11
11
years of professional experience
Work History
Training Consultant (Contract)
Advanced Drainage Systems
Hilliard, OH
09.2024 - Current
- Develop and deliver targeted training solutions for operational teams.
- Create customized learning materials to support workforce development and new process optimization.
- Maintained detailed records of training sessions, participant feedback, and program outcomes to support evidence-based decision making.
- Partnered with management teams to align training initiatives with business objectives, supporting strategic goals through workforce development efforts.
- Coordinated with other IT professionals to develop comprehensive training solutions for various workstreams, streamlining the knowledge transfer process.
Senior Learning and Development Education Specialist
Insulet
Acton, Massachusetts
01.2023 - 08.2024
- Developed, executed, and oversaw exceptional training programs and resources for all customer-facing teams.
- Collaborated closely with a variety of partners and teams to evaluate and identify the learning requirements and capabilities of each team member.
- Enhanced students'' critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Developed and distributing innovative tools and resources to improve the experience of healthcare professionals and patients in the field of Type 1 diabetes.
Instructional Designer
Vertiv
Westerville, Ohio
01.2020 - 01.2023
- Development and delivery of training and change management solutions that enabled 5k+ employees and partners to adopt the digital transformation: Oracle Cloud & EBS ERP, CyberPlan, MS Dynamics, DFSS, and more.
- Established global standards for instructional design, learning technologies and learning project management to create operational efficiencies.
- Developed strategy to develop and deploy new hire ERP training. Implemented organization's first-ever global Learning Management System (Docebo), drove strategy for retiring redundant systems, streamline processes and elevate employee engagement.
- Designed interactive multimedia content that catered to diverse learning styles for optimal knowledge retention among learners.
Instructional Designer / Absence Management Trainer II
York Risk
Dublin, Ohio
01.2018 - 01.2020
- Successfully executed the organizational product strategy for the Absence Management and Customer Care Organization.
- Created, supervised, and oversaw a wide variety of educational resources for various products and services, leveraging market insights and executing innovative client projects.
- Provided valuable expertise and support to the learning and development and account management teams.
- Experienced in managing a wide range of employee leave and disability claims.
- Created learning materials for FMLA, state and company leaves, ADA accommodations, and other related services as a reliable third-party administrator.
CS Training and Development Specialist
zulily
Gahanna, Ohio
01.2014 - 01.2018
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Newly hired individuals consistently outperformed the department average in achieving department goals, demonstrating their quick adaptation to the classroom environment.
- As an illustration, the connections made per hour and the average handling time both surpassed the target percentages of 75% and 66%, reaching an impressive 93% and 98% respectively. Consistently received outstanding trainer evaluation scores, with an average score of 95%
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
Education
Bowling Green State University - Instructional Design & Technology
Master of Education
Bowling Green State University - Management & Technology
Bachelor of Science
Bowling Green State University: -
Associate of Technical Study & Graphic Design
Skills
- Learning and Development Strategy
- Instructional Design and Curriculum Development
- Stakeholder Engagement
- Learning Management Systems (LMS) Administration
- Public Speaking and Presentation
- Project Management
- Data Analysis and Insights
- Cross-functional Collaboration
- Learning Methodologies
- Operations Management
- Career Development & Growth Customer Experience
- E-learning design
Timeline
Training Consultant (Contract)
Advanced Drainage Systems
09.2024 - Current
Senior Learning and Development Education Specialist
Insulet
01.2023 - 08.2024
Instructional Designer
Vertiv
01.2020 - 01.2023
Instructional Designer / Absence Management Trainer II
York Risk
01.2018 - 01.2020
CS Training and Development Specialist
zulily
01.2014 - 01.2018
Bowling Green State University - Instructional Design & Technology
Master of Education
Bowling Green State University - Management & Technology
Bachelor of Science
Bowling Green State University: -
Associate of Technical Study & Graphic Design