Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Davis

Overview

13
13
years of professional experience
1
1
Certification

Work History

Enrollment Counselor

Coursera
11.2020 - Current
  • Drive revenue by establishing relationships with prospective clients and making needs-based recommendations
  • Develop and facilitate consumer facing webinars to increase engagement and onboard new customers
  • Work cross-functionally with global stakeholders and external partners on long-term projects
  • Guide and provide feedback for outreach initiatives to launch new degree programs

Alumni Relations Manager (contract)

University of Western States
10.2019 - 05.2020
  • Coordinated and oversaw all alumni relations departmental activities, programs, and initiatives
  • Optimized the alumni database through development of a Salesforce CRM
  • Managed a team of student workers through training and professional skills development
  • Collaborated with internal departments and stakeholders to advocate for alumni and support university objectives


Program Manager

Study.com
08.2017 - 05.2019
  • Developed and managed all aspects of non-profit education initiatives using Agile framework
  • Drove program engagement by facilitating remote and in-person workshops for groups of more than 100 adult learners
  • Collaborated directly with partners to enhance relationships, define success metrics, and customize communication based on audience
  • Spearheaded cross-functional communication with weekly stakeholder meetings to identify growth opportunities and advocate for program innovations
  • Achieved a 90% retention rate across programs

Student Success Specialist

Study.com
11.2015 - 08.2017
  • Implemented communication strategies for a high volume of customer inquiries via phone and email
  • On-boarded and developed training for a team of support agents to operate at scale
  • Specialized in advising learners on higher education products, including transfer credits and degrees
  • Presented trends and feedback to stakeholders to inform strategic decisions and product development

Customer Service Lead

San Jose Giants
04.2015 - 10.2015
  • Served as the primary liaison between staff and executive team
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise

Admissions Evaluator

Cabrillo Community College
03.2014 - 04.2015
  • Developed in-depth knowledge of statewide admissions, graduation, and transfer requirements to assist students in their individual goals
  • Supported departmental projects designed to improve student experience and internal admissions processes

Student Relations Specialist

Ashford University
04.2011 - 07.2013
  • Partnered with the sales team to devise strategies to improve team practices and increase program retention
  • Developed and facilitated training based on larger team goals and individual needs
  • Analyzed and presented data to executive staff focused on projecting trends and effective solutions


Admissions Counselor

Ashford University
09.2010 - 04.2011
  • Recruited for university programs via outbound phone calls and email campaigns
  • Managed a CRM database of more than 300 prospective student contacts
  • Exceeded expectations of program retention rates
  • Cultivated and maintained relationships with applicants to ensure program success and retention

Education

Master of Arts - Organizational Management

Ashford University

Bachelor of Arts - Communications, Interpersonal & Organizational, Psychology

Azusa Pacific University
Azusa, CA

Skills

  • Agile Project Management
  • Training and Development
  • Forecasting and Performance
  • Client Relations
  • Program Optimization
  • Google Workspace
  • Customer Communication and Empathy
  • e-learning
  • Interdepartmental Communication
  • Change Management

Certification

Google Project Management: Professional Certificate


Timeline

Enrollment Counselor

Coursera
11.2020 - Current

Alumni Relations Manager (contract)

University of Western States
10.2019 - 05.2020

Program Manager

Study.com
08.2017 - 05.2019

Student Success Specialist

Study.com
11.2015 - 08.2017

Customer Service Lead

San Jose Giants
04.2015 - 10.2015

Admissions Evaluator

Cabrillo Community College
03.2014 - 04.2015

Student Relations Specialist

Ashford University
04.2011 - 07.2013

Admissions Counselor

Ashford University
09.2010 - 04.2011

Master of Arts - Organizational Management

Ashford University

Bachelor of Arts - Communications, Interpersonal & Organizational, Psychology

Azusa Pacific University

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Katie Davis