Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yasmine McGuire

Rock Hill,SC

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Enrollment Counselor

Concentrix
04.2023 - 10.2024

Assisted parents/students with enrolling students into online schooling.

Customer Service Representative

Everise
01.2022 - 03.2024
  • Get inbound calls from medicare members with questions about their status, benefits, signing up etc.

Customer Service Representative

iQor
06.2018 - 08.2021
  • Outbound calls
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

None -

South Pointe High School
Rock Hill, SC
06.2020

Skills

  • Warehouse Experience
  • Shipping & Receiving
  • Order Picking
  • Load & Unload
  • Packaging
  • Customer Service (5 years)
  • Call Center (4 years)
  • Sales
  • Leadership Experience
  • Administrative and business operations
  • Human Resources
  • Logistics
  • Typing
  • Senior care
  • Cleaning
  • Public relations
  • Conflict management
  • Marketing
  • CSS
  • Landscape maintenance
  • CRM software
  • Pricing
  • Employee orientation
  • Technical sales
  • B2B
  • B2B sales
  • Windows
  • Home Care
  • Social media management
  • Customer support
  • LAN
  • Document management
  • Inbound and Outbound Calling
  • Account updating
  • Consultative Sales
  • Type or edit your skills here

Certification

  • First Aid Certification
  • CPR Certification
  • CNA

Timeline

Enrollment Counselor

Concentrix
04.2023 - 10.2024

Customer Service Representative

Everise
01.2022 - 03.2024

Customer Service Representative

iQor
06.2018 - 08.2021

None -

South Pointe High School
Yasmine McGuire