Katie Del Buono
Ormond Beach,FL
Summary
Dynamic and results-oriented professional with a proven track record at Dunkin' Donuts, enhancing operational efficiency and customer satisfaction. Expert in inventory control and operations management, coupled with exceptional problem-solving abilities. Successfully led a team to improve performance metrics, demonstrating strong leadership and customer engagement skills.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Dunkin' Donuts
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
Business Owner
Johnny Rotten's Tobacco & Smoking Accessories
03.2019 - 03.2023
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Shift Leader
Dunkin' Donuts
11.2001 - 04.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Sunoco Gas Station
07.2003 - 03.2005
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma - General Studies
Daytona State College
Daytona Beach, FL04.2001
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Store Opening and Closing
- Store operations
- Stock management
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Inventory counting
- Order Management
- Quickbooks
- Operations Management
- Payroll Administration and Timekeeping
- Hiring and Onboarding
Timeline
Assistant Store Manager
Dunkin' Donuts
08.2023 - Current
Business Owner
Johnny Rotten's Tobacco & Smoking Accessories
03.2019 - 03.2023
Cashier
Sunoco Gas Station
07.2003 - 03.2005
Shift Leader
Dunkin' Donuts
11.2001 - 04.2008
High School Diploma - General Studies
Daytona State College