Katie Delgadillo
Miami,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Greeter
Lokal Eatery & Bar
3190 Commodore Plz, Miami, FL 33133, FL
09.2023 - 06.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Server
8 Burger
1551 SW 8th St, Miami, FL 33135 , FL
01.2023 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Zumiez
Miami, FL
10.2022 - 12.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed returns and exchanges of merchandise in accordance with store policies.
Crew Member
Sushi Maki
Miami, FL
09.2022 - 10.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Prepared beverages such as coffee drinks, boba and milkshakes according to company standards.
Greeter
Farinelli 1937
Miami, FL
12.2021 - 09.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Babysitter
Family Friends And Neighbors
06.2019 - 07.2020
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
CORAL GABLES SENIOR HIGH SCHOOL
05.2024
Skills
- Time Management
- Workflow Coordination
- Adaptability
- Effective customer upselling
- Service prioritization
- Upselling
Languages
Spanish
Native/ Bilingual
Timeline
Greeter
Lokal Eatery & Bar
09.2023 - 06.2024
Server
8 Burger
01.2023 - 03.2023
Cashier
Zumiez
10.2022 - 12.2022
Crew Member
Sushi Maki
09.2022 - 10.2022
Greeter
Farinelli 1937
12.2021 - 09.2022
Babysitter
Family Friends And Neighbors
06.2019 - 07.2020
High School Diploma -
CORAL GABLES SENIOR HIGH SCHOOL
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