Katie Diamond
Hudson,FL
Summary
Retail and Customer service professional with more than 11 years experience and more newly acquired workers compensation insurance certificates processing experience (2.5 years) Great at motivating coworkers and customers. Fast learner who works well under pressure and is motivated to learn new things and a new profession.
Overview
18
18
years of professional experience
Work History
Workers Compensation Certificate Technician
SouthEast Personnel Leasing
Holiday, Florida
04.2024 - Current
- Working directly with clients to process workers' compensation insurance certificates
- Entered data into systems accurately and efficiently.
- Provided customer service support by addressing inquiries and resolving issues.
- Responded to emails promptly to ensure effective communication.
Assistant Manager
7Eleven
Hudson, Florida
06.2021 - Current
- Managed daily store operations, Money management, Inventory management, Scheduling, Processed customer transactions efficiently, Oversaw inventory levels and replenishment. I also work directly with corporate to grow the store and sales.
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Trained staff on customer service standards and efficient store procedures.
- Oversaw inventory management, including stock replenishment and organization.
Cashier
Hudson Produce market
Hudson, Florida
01.2018 - 01.2021
- Opened/Closed store, ensuring smooth operations and security, Cashiering, Restocked product to maintain inventory levels and enhance customer experience, Created promotional materials for store advertisement, Coordinated pricing strategy and orders for new merchandise, unloading truck
- Processed customer transactions using cash register and point-of-sale system.
- Provided friendly customer service to enhance shopping experience at the market.
- Maintained cleanliness and organization of checkout area for smooth operations.
Cashier
Produce Patch
New Port Richey, Florida
03.2016 - 01.2018
- Opened and closed store, ensuring security and readiness for operations, Processed customer transactions efficiently, enhancing customer satisfaction, Restocked product shelves to maintain inventory levels and ensure product availability, Developed advertisements to attract customers, Placed orders for new products and set pricing. Truck unloading
- Processed customer transactions efficiently and accurately.
- Managed cash register and balanced daily sales receipts.
- Provided excellent customer service to enhance shopping experience.
Manager
Subway
New Port Richey, Florida
09.2008 - 12.2015
- Oversaw daily store operations- Open/Close, scheduling , Money management, Inventory management, Cashiering, Food prep, Food handling safety, Training, Payroll.
- Oversaw daily operations of store to ensure smooth functioning.
- Trained and mentored team members in customer service standards.
- Managed inventory levels to maintain stock availability and freshness.
Education
River Ridge High
New Port Richey, FloridaSkills
- Insurance Verification
- Data entry
- Customer service Experienced
- Retail Management Experienced
- Leadership Experienced
- Problem solving Experienced
- Fast-paced environment
- Document Preparation
Timeline
Workers Compensation Certificate Technician
SouthEast Personnel Leasing
04.2024 - Current
Assistant Manager
7Eleven
06.2021 - Current
Cashier
Hudson Produce market
01.2018 - 01.2021
Cashier
Produce Patch
03.2016 - 01.2018
Manager
Subway
09.2008 - 12.2015
River Ridge High