Katie Diehl
Collegeville ,PA
Summary
I currently have not had any experience in esthetics yet, I am licensed and ready to start in my new career and willing to learn all I can.
Great bartender with a proven track record , excelling in customer service and hospitality. Always enhancing guest experiences through personalized service and strong multitasking abilities. Skilled in working well under pressure, contributing to a positive bar environment and repeat business. Highly reliable team player dedicated to excellence.
Overview
2026
2026
years of professional experience
Work History
Bartender
Black Horse Tavern
Eagleville, PA
12.2020 - Current
- Crafted and served a variety of cocktails and beverages, ensuring quality and consistency.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Managed inventory by tracking supplies, ordering stock, and minimizing waste.
- Developed rapport with customers, enhancing guest experience through personalized service.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Resolved customer complaints swiftly, contributing to a positive bar environment and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Creekside Sports Bar & Grille
Limerick, PA
04.2016 - 04.2020
Customer Service Associate
Iron Mountain Records Management
Royersford, PA
2013 - 2015
- Delivered exceptional customer support through active listening and problem-solving techniques.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Implemented process improvements that enhanced response times for customer queries.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
General Studies
Perkiomen Valley
Collegeville, PANo Degree - Esthetics
The Salon Professional Academy
Collegeville, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Hospitality service expertise
- Esthetician license
Timeline
Bartender
Black Horse Tavern
12.2020 - Current
Bartender
Creekside Sports Bar & Grille
04.2016 - 04.2020
Customer Service Associate
Iron Mountain Records Management
2013 - 2015
General Studies
Perkiomen Valley
No Degree - Esthetics
The Salon Professional Academy