Katie Drawdy
Phoenix,AZ
Summary
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for enhancing customer satisfaction at FedEx through efficient route management and problem-solving. Proven ability to optimize delivery schedules and maintain high standards of vehicle cleanliness, ensuring timely and accurate service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Delivery Driver
FedEx,GrubHub, DoorDash, Instacart, Shipt, Dlivrd,
Seattle, WA Phoenix, AZ
03.2021 - Current
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Maintained vehicle cleanliness and performed basic maintenance checks regularly.
- Loaded and unloaded packages, verifying contents against shipping documents.
- Engaged with customers professionally, addressing inquiries and resolving issues promptly.
- Adhered to safety protocols while operating delivery vehicle in various conditions.
- Utilized GPS and routing software to optimize delivery paths and reduce delays.
- Collaborated with team members to coordinate schedules and improve operational efficiency.
- Assisted in inventory management by tracking deliveries and reporting discrepancies accurately.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Coach Cleaner
Amtrak
Seattle, WA
04.2015 - 08.2021
- Operated cleaning machinery to maintain high standards of cleanliness across train coaches.
- Conducted thorough inspections to identify maintenance needs and ensure compliance with safety protocols.
- Collaborated with team members to implement efficient cleaning processes, enhancing overall productivity.
- Assisted in training new staff on equipment usage and best practices for coach cleaning procedures.
- Developed and refined cleaning schedules to optimize workflow and improve service delivery times.
- Assisted in the training of new hires, ensuring consistent quality standards across all team members.
Education
High School Diploma -
Insight
Seattle, WA06.2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Route planning
Timeline
Delivery Driver
FedEx,GrubHub, DoorDash, Instacart, Shipt, Dlivrd,
03.2021 - Current
Coach Cleaner
Amtrak
04.2015 - 08.2021
High School Diploma -
Insight