Katie Dykes

**Promotion**

• Enhanced patient care by implementing efficient scheduling and coordination processes.
• Assists Clinic Administrator daily with Senior tasks.
• Trained new Associate Patient Care Coordinators to ensure consistent quality of service across the team.
• Delegates Policies and training manuals for Associate Patient Care Coordinators in a timely manner.
• Provides Guidance and support for staff.
• Manages the clinics trackers.
• Submits provider payroll.
• Submits Provider On-Call schedule and Calender.
• Fit tester Certified
• Collects the clinics daily phone metrics and reports them the Clinic Administrator.
• Assists the Clinic Administrator in onboarding new staff candidates.
• Attends required meetings and trainings.
• Assign's daily tasks for staff and provides a daily lunch schedule.
• Orders and maintains office supplies for clinic.
• Delegates tasks daily to staff.
• Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
• . Assisted in the development of departmental budgets and actively monitored expenses to ensure adherence to financial targets.
• Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
• Monitors staff on a daily bases

**Promotion**

• Enhanced patient care by implementing efficient scheduling and coordination processes.
• Assists Clinic Administrator daily with Senior tasks.
• Trained new Associate Patient Care Coordinators to ensure consistent quality of service across the team.
• Delegates Policies and training manuals for Associate Patient Care Coordinators in a timely manner.
• Provides Guidance and support for staff.
• Manages the clinics trackers.
• Submits provider payroll.
• Submits Provider On-Call schedule and Calender.
• Collects the clinics daily phone metrics and reports them the Clinic Administrator.
• Assists the Clinic Administrator in onboarding new staff candidates.
• Attends required meetings and trainings.
• Assign's daily tasks for staff and provides a daily lunch schedule.
• Orders and maintains office supplies for clinic.
• Delegates tasks daily to staff.
• Delivered excellent patient experiences and direct care.
• Certified Fit Tester
• Checked in/out patients.
• Assisted with Quality to help meet clinics Quality measures.
• Answered clinic calls and ensures that patients received excellent customer service.

• Insurance verification for patients.
• Identified opportunities for process improvement within the clinic, leading to increased efficiency and productivity.
• Enhanced patient experience by providing efficient and friendly service during the check-in process.
• Managed high call volumes, addressing patient inquiries and concerns promptly and professionally.
• Demonstrated exceptional attention to detail.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Responded to inquiries by directing calls to appropriate personnel.
• Trained new staff on check in process, Incoming and outgoing call process and other office duties.
• Provided Policies and Procedures to new staff members.
• Managed Clinic trackers
• Assisted Clinic Administrator daily with Senior duties.
• Ordered and Maintained office supplies for the Clinic.
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