Katie Eberhart
Sumter,South Carolina
Summary
Results driven leader with professional experience in Fortune 250 companies with increasing responsibilities who thrives in relationship development, problem solving and bottom-line impact. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and production optimization. Ready to offer 20+ years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
28
28
years of professional experience
Work History
Customer Experience Manager
Eaton Corporation
Sumter, SC
03.2022 - Current
- 2022 Sales: Panelboards $145M with 78K orders, Switchboards $98M with 9K orders. Plant total Sales: $243M with 87K orders
- 2023 Sales: Panelboards 4192M with 66K orders, Switchboards $136M with 9K orders. Plant Total Sales: $328M with 75K orders.
- Lead a reduction of customer panelboard overdue orders from 34,000 to 500 in 2023.
- Introduced 5 Regional Sales meetings to help prioritize overdue backlog based on customer demands
- Manage a team of 2 leaders, 24 employees, 11 on site contractors, and 8 contractors located in Queretaro, Mexico
- Championed multiple mass production reschedules due to supply chain crisis.
Small Projects Team Lead
Eaton Corporation
Asheville, NC
09.2019 - 03.2022
- 2021 Sales: $850M with 96K orders
- 2020 Sales: $700M with 90K orders
- Managed team of 6 engineers & 9 coordinators
- Collaborated with sales on all projects under $100K for the east coast
- Mentored 5 employees during year and helped promote growth
- Lead a team through Covid full remote transition and on to a new hybrid workforce
- Participated in Women In Industry conferences 2020-2022
- Contributor in iERG committees
- Created mock interview panel for employees to gain better interview skills
Switchboard Customer Service Manager
Eaton Corporation
Sumter, SC
11.2016 - 09.2019
- 2018 Switchboard $151M total revenue. $123M in 2017.
- Master scheduler for base and data center switchboards.
- Developed Switchboard SIOP report for growth reference at a weekly basis
- Leader for Wesco Retail & Commercial customer support
- Switchboard reschedule communications
- Primary contact working with satellites for overflow management
- Habitat for Humanity Board of Directors, Eaton Chair
- Leadership Sponsor for Sumter Community Involvement Team
District Operations Coordinator
Eaton Corporation
Grapevine, TX
03.2013 - 11.2016
- Strategically plan $1M monthly forecasts by organizing manpower and project management
- Direct staff training to improve personal/team skills and abilities
- Advise coordinators on paperless and streamlining process to improve profitability at multi-sites
- Champion relationship development with business units, customers and vendors
- Leader in recruiting as an Eaton Talent Scout
- Mentor coworkers, new recruits, and interns
- Mobilize operations forecast, exceeding 2014-2015 annual goals
National Account Representative
Peterbilt Motors Company
Denton, TX
01.2011 - 09.2012
- Trusted advisor to multiple Peterbilt Top 100 dealers
- Bolstered marketing, sales, and dealerships for Canada and US Midwest regions
- Instilled long-term relations with dealerships and customers, both internal and external
- Stimulated resolution on delicate issues between manufacturing, sales/marketing and customer
- Enabled automation of shipping for roadblock resolutions
- Influenced solutions to manufacturing obstacles
Application Engineer
Peterbilt Motors Company
Denton, TX
01.2005 - 01.2011
- Chaired product portfolio site for customer reference tool
- Diverted major transmission mistake prior to production on a 100+ truck fleet
- Developed automated order activity in Six Sigma project to reduce lead times
- Engaged in customer reviews to improve relations and overall growth
- Modeled the Innovation Center implementation at both factory and corporate locations
Quality Assurance Auditor
Boeing
Corinth, TX
04.1996 - 12.2001
- Led FAA quality training for teams of 40+
Education
MBA - Business Administration And Management
Texas Woman’s University
Denton, TX05-2014
Bachelor of Arts - Fine Arts: Photography & Graphic Design
Texas Woman’s University
Denton, TX12-2003
Skills
- Leadership
- Cross-Functional Collaboration
- Account Management
- Data Analytics - Critical Thinker
- Mentor - Team Building
Accomplishments
Habitat for Humanity, Sumter
- BOARD OF DIRECTOR | SUMTER, SC | 2018-2019
- LED 3 EATON BUILD DAYS ON LOCAL HOUSES
- RECEIVED EATON $75,000 GRANT 2019
Eaton Employee Involvement Team
- Active Team Member | SUMTER, SC | 2022-2024
- Help lead positive changes in Sumter Facility
Owner of Picaboo Photobooth 2023.
- Stella: Simply Stella is the photobooth with a pillowcase backdrop that can be located inside or under a pavilion.
- Ruthie: Ruthie the 1971 Shasta Compact Camper Photobooth set up at your event with guests enjoying the photo session inside the camper.
Websites
Timeline
Customer Experience Manager
Eaton Corporation
03.2022 - Current
Small Projects Team Lead
Eaton Corporation
09.2019 - 03.2022
Switchboard Customer Service Manager
Eaton Corporation
11.2016 - 09.2019
District Operations Coordinator
Eaton Corporation
03.2013 - 11.2016
National Account Representative
Peterbilt Motors Company
01.2011 - 09.2012
Application Engineer
Peterbilt Motors Company
01.2005 - 01.2011
Quality Assurance Auditor
Boeing
04.1996 - 12.2001
MBA - Business Administration And Management
Texas Woman’s University
Bachelor of Arts - Fine Arts: Photography & Graphic Design
Texas Woman’s University
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